Shweta Shinde
Mumbai,MH
Summary
Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Freelance events work
01.2012
- Wedding under Aklass Apart Event Company
Freelance events work
01.2010
- Trinity Events company under ION 10(31stdec)
Freelance events work
01.2010
- Showhouse Events Company under Chivas Studios, Derby Race and Vandhrevala's Hirco Invitation Cup.
Freelance events work
01.2010
- Procam Events under Standard Chartered Mumbai Marathon 2010.
Freelance events work
01.2010
- Candid Events under Avon Beauty Care Awards.
Freelance events work
01.2010
- 360 Degrees under Burn Product Launch
Freelance events work
01.2010
- Red cherry's Event company under DID little masters Mumbai audition, Zee risthtey awards, DID finale and Kapol International High School's Annual Day.
Freelance events work
01.2010
- VAMA Events Company for Traumacon Medical Conference.
Freelance events work
01.2008
- Tantra Branding and Events Company under Abhishek Zhaveri Dance Camp
Training Manager -L&D / Brand Promotions
NoBrokerHood
03.2022 - Current
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Increased effectiveness of sales training, resulting in noticeable improvement in sales team performance and customer satisfaction.
- New Hire Training: Onboarded operations and sales teams with comprehensive training on company products, policies, roles, and responsibilities.
- City and New Feature Training: Conducted sessions on city-specific operations and updates on new product features and policies.
- Leadership Development: Customized programs for senior management, focusing on strategic thinking, communication, and team leadership.
- Content Development: Created training materials, including manuals, presentations, and e-learning modules.
- TNA & TNI Collaboration: Partnered with business leaders to assess training needs and develop strategic programs.
- Training Impact: Reduced tech ticket volume by 62% and addressed product knowledge gaps through targeted training interventions.
- Needs Assessment: Coordinated with department heads to identify training needs and align programs with strategic goals.
- LMS Administration: Managed course content, schedules, and attendance using the Learning Management System (LMS).
- Onboarding Efficiency: Streamlined the onboarding process, cutting time to productivity by 30%
- On-the-Job Training: Provided hands-on support and feedback to new hires to enhance performance.
- Field Visits: Conducted on-site visits to support new hires and PIP candidates, offering coaching and addressing challenges.
Senior Quality Analyst
Tata consultancy Services
05.2018 - 03.2022
- Develop and execute test plans to ensure that all objectives are met
- Identify and remedy defects within the production process
- Recommend, implements, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved
- Also worked as an analyst for different projects under TCS
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
Business Development and Inside Sales Associate
Work Better India
07.2017 - 01.2018
- Sourcing Clients (HR Head/L&D Head/MD) to understand and pitch appropriate trainings as per their requirement
- To attend client meets and finalize on trainings to negotiate the price and terms &conditions
- Establishing relationships with new clients as well as coordinating, maintaining and nurturing business relationships with existing clients.
- Managed pipeline diligently by tracking sales activities in CRM system, keeping records up-to-date for accurate forecasting purposes.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Identified consumer interests and key market identifies for new accounts.
Customer Service Associates
Tech Mahindra Pvt. Ltd. Business Services
11.2013 - 02.2017
- Retaining customers for 3G network by convincing them to extend their contracts
- Persuading applicants to pay the outstanding and up-selling products/services to every customer.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Supervised training and coaching of clinical staff.
Relationship Manager
Ocwen Financial Solutions Pvt. Ltd.
01.2012 - 10.2012
- Customer services for the home loan account holders.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Sales Associate
Teasel InfoTech Pvt. Ltd. (Gold shield Services)
08.2010 - 12.2011
- Selling natural supplements to USA Clients.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
B-Com -
Sabarmati University
HSC -
Mumbai university
Diploma in Event Managment -
National Institute of Event Management
Skills
- Virtual Assistance
- Project Management
- Soft skills training
- Coaching and Mentoring
- Course Planning
- Exceptional communicator
Languages
English, Hindi and Marathi
Personal Information
- Date of Birth: 03/24/90
Timeline
Training Manager -L&D / Brand Promotions
NoBrokerHood
03.2022 - Current
Senior Quality Analyst
Tata consultancy Services
05.2018 - 03.2022
Business Development and Inside Sales Associate
Work Better India
07.2017 - 01.2018
Customer Service Associates
Tech Mahindra Pvt. Ltd. Business Services
11.2013 - 02.2017
Freelance events work
01.2012
Relationship Manager
Ocwen Financial Solutions Pvt. Ltd.
01.2012 - 10.2012
Sales Associate
Teasel InfoTech Pvt. Ltd. (Gold shield Services)
08.2010 - 12.2011
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2010
Freelance events work
01.2008
B-Com -
Sabarmati University
HSC -
Mumbai university
Diploma in Event Managment -
National Institute of Event Management
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