Research and mind relaxing activities
Shweta Singh
Case Specialist
Pune,MH
Summary
Experienced as a Case Specialist in Customer Service BackEnd Service department and Administrative department with over 5+ years of experience in various industry.I have created an Excellent reputation for resolving problems and improving customer satisfaction.
I am Detail-oriented with over 5+ years of experience providing dedicated assistance. I also have strong communication skills and in handling international client case file management, scheduling and assistance for African International clients .Have worked under a high-intensity workload with few teams members as well.
Knowledge of using MS word and MS Excel for data entry and analysis. Excellent multitasking and applying real-world solutions to services rendered to clients issues.
Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organisational skills.Motivated to learn, grow and excel in Immigration or any other service provider Industry.
Passionate job seeker with strong organisational skills ,Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Case Specialist
Helpoverseas Immigration Services
Pune , Maharashtra
03.2022 - Current
- Co ordinating with International Clients for differing products related to permanent residency visa and temporary residence visa
- Advising them as per their country product Canada PR , Canada Visitor Visa ,Australia PR , New Zealand Pr and New Zealand Visitor Visa
- Advising , discussing and guiding them on the whole process , eligibility and requirements to fulfill.
- Performed routine data entry or document management.
- Advising international clients on their profile and further guidance related to visa process
- Preparing strategies of international clients and maintaining their records
- Documentation check and record keeping
- Creating profiles and submitting visa applications online for permanent residency visa process and temporary residence visa process
- Submitting applications and profile updations
- Discussion with clients on their queries and resolving them
- Preparing mails and related communications timely basis after every discussion maintaining the legality and evidence
- Researching on different products ans it’s related procedures as per Immigration Country and process
- Knowledge updation with latest immigration policy changes in rules and latest draws conducted and update to client
- Updation of process and changes implemented in filings of client
- Submitted application status checks
- Preparing various reports and database of clients in excel format
- Preparing various mails for example extension on service to client and services rendered to client in a year justification mail , case closure mails and formalities, daily advisory mail on process .
- Re-filings of applications like SINP ,MPNP ,Quebec and Express Entry and other related to process as per the product.
- Training new team members
Guest Relation Executive
Gagan Developers
Pune , Maharashtra
02.2021 - 04.2022
- Managed and improved customer service functions for reception and lounge areas.
- Checked documentation and corrected issues in prompt fashion.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Enhanced response and resolution systems to meet changing demands.
- Co-ordination and management of all stationary requirements in office.
- Stock Management ,Updating and Distribution of Stationary Requirements as per Sales department Request
- Maintaining Excel Data Record of Daily Reports of Site
- Maintaining Daily Excel Data Record of Monthly Office and Administrative Bills.
- Voucher creation and bill submission to headoffice.
- Co-ordinating with Guest Meetings and weekly sales meetings.
- Office follows ups of necessary requirements through call & mails.
- Reporting Daily Sales Manager Work Report to VP.
RJ Alcon Realty
Front Office Executive Administration Department
Pune , Maharashtra
01.2018 - 07.2020
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Conducted research, gathered information from multiple sources and presented results.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Used Microsoft Word and other software tools to create documents and other communications.
Front Office Executive Administration Department
ThyssenKrupp Elevator India Pvt Ltd
Pune , Maharashtra
09.2014 - 03.2016
- Used Microsoft Word and other software tools to create documents and other communications.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
- Improved operations through consistent hard work and dedication.
- Maintained excellent attendance record, consistently arriving to work on time.
- Received and processed stock into inventory management system.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Admin Executive Customer Care
Heal One Hospital
Pune , Maharashtra
09.2013 - 05.2014
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Identified issues, analyzed information and provided solutions to problems.
- Monitored company inventory to keep stock levels and databases updated.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Carried out day-to-day duties accurately and efficiently.
Front Office Executive Customer Care Department
Ruby Hall Clinic
Pune , Maharashtra
02.2013 - 08.2013
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Prepared variety of different written communications, reports and documents.
- Worked with customers to understand needs and provide excellent service.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
Coordinator Administrator Department
Smart Kids Nursery School
Pune , Maharashtra
04.2010 - 04.2012
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Carried out day-to-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor Of Commerce - Business Administration
Ness Wadia College of Commerce
Pune 06.2010 - 04.2014
Skills
Money handling
Creative problem solving
Records management
Document preparation
Researching skills
Database Management
Activity coordination
Data verification
Communication Skills
Computer literacy like MS Word ,MS Excel
Interests
Timeline
Case Specialist
Helpoverseas Immigration Services
03.2022 - Current
Guest Relation Executive
Gagan Developers
02.2021 - 04.2022
RJ Alcon Realty
Front Office Executive Administration Department
01.2018 - 07.2020
Front Office Executive Administration Department
ThyssenKrupp Elevator India Pvt Ltd
09.2014 - 03.2016
Admin Executive Customer Care
Heal One Hospital
09.2013 - 05.2014
Front Office Executive Customer Care Department
Ruby Hall Clinic
02.2013 - 08.2013
Bachelor Of Commerce - Business Administration
Ness Wadia College of Commerce
06.2010 - 04.2014
Coordinator Administrator Department
Smart Kids Nursery School
04.2010 - 04.2012