Shweta Singh
Support Engineer-IT
Lucknow
Summary
Over the last 2.5 years, I have managed over 2000 customers ensuring high levels of customer satisfaction. In-house IOT(Optima): from manufacturing and testing to configuration, and precise hardware installation.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Support Engineer-IT
I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)
Noida
2021.07 - 2024.03
- Proficiently Managed IoT support and manufacturing, adept at resolving Hardware issues
- Led training sessions on IoT technologies, empowering team members to excel in their roles.
- Gather And analyze client requirements to understand project/task needs and objectives.
- Utilize Jira software to assign tasks to the development team based on client specifications.
- Provide ongoing support and assistance to clients, addressing any concerns or questions throughout the project
- Online data monitoring for wastewater and Emission monitoring on Bangalore Water Supply and Sewerage Board (BWSSB), Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB), Water Information Management System (WIMS), National Mission for Clean Ganga (NMCG)
- Industrial environmental display board installation and support
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Coordinated with sales representatives to provide pre-sales technical assistance, helping secure new clients and grow business revenue streams.
- Implemented robust monitoring and reporting systems for over 2000 industries to track environmental data and assess compliance with regulatory requirements.
Project Head(Part Time)
K Combatives Training And Consultancy
Noida
2019.03 - 2023.08
- Served as Self-Defense Instructor and Project Head for the Indraprastha Gas Limited CSR initiative with training partner K Combatives, under the mentorship of Shifu Kanishka Sharma.
- Led a team of 15 individuals and actively recruited and trained new trainers to expand the project's reach and capabilities.
- Managed both trainers and trainees to ensure effective coordination and delivery of self-defense training sessions.
- Spearheaded a project aimed at training 24,000 girls in self-defense techniques, with a personal commitment to empowering 5,000 to 6,000 girls by the project's conclusion in 2023.
Education
B.Tech/B.E. - Electrical and Electronics
A.K.T.U
Amethi 2013.07 - 2017.07
12th - Hindi
Board of High School And Intermediate Education,UP
Pratapgarh 2012.07 - 2013.07
10th - Hindi
Board of High School And Intermediate Education,UP
Pratapgarh 2011.07 - 2012.07
Skills
Jira / Confluenceundefined
Personal Information
- Date of Birth: 03/05/96
- Gender: Female
Timeline
Support Engineer-IT
I-Telemetry Technologies Pvt. Ltd. (Subsidiary of Aaxis Nano Technologies Pvt. Ltd.)
2021.07 - 2024.03
Project Head(Part Time)
K Combatives Training And Consultancy
2019.03 - 2023.08
B.Tech/B.E. - Electrical and Electronics
A.K.T.U
2013.07 - 2017.07
12th - Hindi
Board of High School And Intermediate Education,UP
2012.07 - 2013.07
10th - Hindi
Board of High School And Intermediate Education,UP
2011.07 - 2012.07
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