Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Hobbies and Interests
Professional Achievements
Personal Information
Languages
Timeline
Generic
SHWETA SINGH

SHWETA SINGH

Bangalore

Summary

Dynamic Project Manager with over 13 years at Accenture, excelling in business transformation and risk assessment. Proven track record in leading high-performing teams and implementing continuous improvement initiatives. Adept at strategic planning and resource allocation, delivering quality results on time and within budget while fostering a collaborative environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager

Accenture
Bengaluru
06.2023 - Current
  • Project Management Professional with over 13 years of experience in off-shoring transitions and driving transformations.
  • Led end-to-end solutions for customer processes, leveraging transitions and transformation methodologies.
  • Supported RFI/RFP response strategies, including comprehensive responses throughout the bid cycle.
  • Executed business transformation initiatives through due diligence, re-engineering, and harmonization efforts.
  • Streamlined business processes and defined continuous improvement initiatives to enhance team performance.
  • Served as a change agent by implementing quality standards and measuring process improvements.
  • Demonstrated integrity and leadership in managing teams to drive efficiency and deliver quality services.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Associate Manager Operations

AXA Business Services Pvt. Ltd
Bangalore
07.2012 - 06.2023
  • Managed end-to-end offshoring transitions and migrations, driving transformational initiatives.
  • Executed due diligence, re-engineering, and harmonization to enhance business processes.
  • Streamlined customer process solutions based on varying levels of transitions and transformations.
  • Implemented lean management principles, FMEA, and RCA projects to stabilize processes.
  • Provided thought leadership in defining and measuring continuous improvement of processes.
  • Led high-performing teams, fostering employee strengths to overcome operational challenges.
  • Developed transformation roadmaps, conducting fit-gap analyses for effective re-engineering.
  • Evaluated business challenges to create tailored transition solutions that meet customer needs.
  • Assigned work and monitored performance of project personnel.
  • Provided guidance on complex projects ensuring deadlines were met.
  • Implemented customer service standards across all departments in the organization.

Technical Editor - Content Editor

Macmillan publishing solutions
Bangalore
02.2009 - 02.2011
  • Monitored process metrics and conducted performance analysis to identify trends.
  • Analyzed error trends and communicated findings in weekly and monthly team huddles.
  • Utilized extensive web search techniques for efficient information retrieval.
  • Ensured publication of error-free articles in medical journals.
  • Reviewed and edited content for formatting and grammatical accuracy.

Education

M.sc - Biotechnology

The Oxford college of Science
Bangalore
10.2008

Bachelor of Science - Biochemistry, Biotechnology, Genetics

The Oxford college of Science
Bangalore
06.2006

Skills

  • Project management
  • Business transformation
  • Risk assessment
  • Process improvement
  • Resource allocation
  • Stakeholder communication
  • Team leadership
  • Continuous improvement
  • Change management
  • Problem solving
  • Strategic planning
  • Detail-oriented

Websites

Certification

  • German B2 Certified from the Goethe Institute
  • Licentiate, Insurance Institute of India
  • Prince2 Agile certified from Axelos
  • PMP trained

Languages

  • German
  • English
  • Hindi

Hobbies and Interests

  • Photography
  • Music
  • Traveling
  • Attending workshops

Professional Achievements

  • Promoted as “Associate Manager”, 07/01/21
  • Awarded “Best Team Lead”, 2020
  • Received Best Team award, 2018
  • Promoted as “Team Lead”, 2017
  • Awarded “Best Team Member”, 2015
  • People’s choice award for new process migrations, Quality delivery, conducting Trainings and supporting team etc., 2015
  • Promoted as “Specialist”, 11/01/14
  • Awarded “Best Team member” for highly complex transitioning claims Team, 2013
  • Promoted as “Senior Analyst”, 2013

Personal Information

  • Age: 35
  • Date of Birth: 06/24/86
  • Marital Status: Married

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2

Timeline

Project Manager

Accenture
06.2023 - Current

Associate Manager Operations

AXA Business Services Pvt. Ltd
07.2012 - 06.2023

Technical Editor - Content Editor

Macmillan publishing solutions
02.2009 - 02.2011

M.sc - Biotechnology

The Oxford college of Science

Bachelor of Science - Biochemistry, Biotechnology, Genetics

The Oxford college of Science

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SHWETA SINGH