SHWETA SINGH
Bangalore
Summary
Dynamic Project Manager with over 13 years at Accenture, excelling in business transformation and risk assessment. Proven track record in leading high-performing teams and implementing continuous improvement initiatives. Adept at strategic planning and resource allocation, delivering quality results on time and within budget while fostering a collaborative environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Accenture
Bengaluru
06.2023 - Current
- Project Management Professional with over 13 years of experience in off-shoring transitions and driving transformations.
- Led end-to-end solutions for customer processes, leveraging transitions and transformation methodologies.
- Supported RFI/RFP response strategies, including comprehensive responses throughout the bid cycle.
- Executed business transformation initiatives through due diligence, re-engineering, and harmonization efforts.
- Streamlined business processes and defined continuous improvement initiatives to enhance team performance.
- Served as a change agent by implementing quality standards and measuring process improvements.
- Demonstrated integrity and leadership in managing teams to drive efficiency and deliver quality services.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Associate Manager Operations
AXA Business Services Pvt. Ltd
Bangalore
07.2012 - 06.2023
- Managed end-to-end offshoring transitions and migrations, driving transformational initiatives.
- Executed due diligence, re-engineering, and harmonization to enhance business processes.
- Streamlined customer process solutions based on varying levels of transitions and transformations.
- Implemented lean management principles, FMEA, and RCA projects to stabilize processes.
- Provided thought leadership in defining and measuring continuous improvement of processes.
- Led high-performing teams, fostering employee strengths to overcome operational challenges.
- Developed transformation roadmaps, conducting fit-gap analyses for effective re-engineering.
- Evaluated business challenges to create tailored transition solutions that meet customer needs.
- Assigned work and monitored performance of project personnel.
- Provided guidance on complex projects ensuring deadlines were met.
- Implemented customer service standards across all departments in the organization.
Technical Editor - Content Editor
Macmillan publishing solutions
Bangalore
02.2009 - 02.2011
- Monitored process metrics and conducted performance analysis to identify trends.
- Analyzed error trends and communicated findings in weekly and monthly team huddles.
- Utilized extensive web search techniques for efficient information retrieval.
- Ensured publication of error-free articles in medical journals.
- Reviewed and edited content for formatting and grammatical accuracy.
Education
M.sc - Biotechnology
The Oxford college of Science
Bangalore10.2008
Bachelor of Science - Biochemistry, Biotechnology, Genetics
The Oxford college of Science
Bangalore06.2006
Skills
- Project management
- Business transformation
- Risk assessment
- Process improvement
- Resource allocation
- Stakeholder communication
- Team leadership
- Continuous improvement
- Change management
- Problem solving
- Strategic planning
- Detail-oriented
Certification
- German B2 Certified from the Goethe Institute
- Licentiate, Insurance Institute of India
- Prince2 Agile certified from Axelos
- PMP trained
Languages
- German
- English
- Hindi
Hobbies and Interests
- Photography
- Music
- Traveling
- Attending workshops
Professional Achievements
- Promoted as “Associate Manager”, 07/01/21
- Awarded “Best Team Lead”, 2020
- Received Best Team award, 2018
- Promoted as “Team Lead”, 2017
- Awarded “Best Team Member”, 2015
- People’s choice award for new process migrations, Quality delivery, conducting Trainings and supporting team etc., 2015
- Promoted as “Specialist”, 11/01/14
- Awarded “Best Team member” for highly complex transitioning claims Team, 2013
- Promoted as “Senior Analyst”, 2013
Personal Information
- Age: 35
- Date of Birth: 06/24/86
- Marital Status: Married
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
German
Upper Intermediate (B2)
B2
Timeline
Project Manager
Accenture
06.2023 - Current
Associate Manager Operations
AXA Business Services Pvt. Ltd
07.2012 - 06.2023
Technical Editor - Content Editor
Macmillan publishing solutions
02.2009 - 02.2011
M.sc - Biotechnology
The Oxford college of Science
Bachelor of Science - Biochemistry, Biotechnology, Genetics
The Oxford college of Science
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