Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Accomplishments
Timeline
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Shweta Singh

Gurugram

Summary

Results-driven Accounts Receivable Specialist with a proven ability to streamline processes at Cvent India, leading to enhanced efficiency and increased on-time collections. Demonstrates expertise in MS Office and ERP systems, complemented by a strong track record in debt collection and effective dispute resolution. Committed to leveraging skills to further optimize financial operations and drive organizational success.

Overview

6
6
years of professional experience

Work History

Associate - Accounts Receivables

Cvent India
10.2022 - Current
  • Managed the collection process for past-due receivables while maintaining good relationships with customers.
  • Initiated legal or collection agency intervention for severely overdue accounts.
  • Streamlined accounts receivable processes through automation, enhancing efficiency.
  • Streamlined operations to improve on-time collections, and reduce invoice processing time.
  • Maintained customer data confidentiality while inputting information into system.
  • Supported the finance team with ad-hoc projects and financial analysis as required.
  • Streamlined transactions using automation systems to process payments and invoices.
  • Provided guidance and mentorship to new hires in need of support.
  • Managed timely invoicing of clients and ensured accurate billing details.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Issued monthly statements to clients and followed up on outstanding payments.
  • Worked closely with internal teams to resolve customer billing and payment issues.

Associate - Account Recevables (L13)

Accenture.
06.2021 - 09.2022
  • Collaborated with the sales team to resolve invoice discrepancies between purchase orders and invoices received from suppliers.
  • Generated monthly statements for all customers with past-due balances.
  • Managed aging reports for follow-up actions on unpaid invoices regularly.
  • Ensured timely collection of outstanding debt through appropriate action plans.
  • Researched disputed charges or incorrect billings promptly and accurately.

Customer Care Executive

Sterling BPO Solutions
06.2019 - 06.2021
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Delivered personalized assistance by actively listening to customers'' concerns and adapting responses accordingly.
  • Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
  • Contributed to company growth by retaining valuable clients through effective communication and problem-solving skills.

Education

Bachelor of Commerce - Commerce

National P. G. College.
05-2019

Skills

  • Account Receivables
  • Collections
  • Dispute resolution
  • Finance
  • Proficient in MS Office, Salesforce, Workday, and Oracle
  • Accounts receivable management
  • Cross-functional team collaboration
  • ERP systems
  • FIMS
  • PMS
  • Teamwork and collaboration
  • Excellent communication

Languages

English
Upper Intermediate (B2)
B2
Hindi
Bilingual or Proficient (C2)

Education and Training

other

Accomplishments

  • Received Awards in Each Quarter of 2024 for Different Categories.
  • Awarded as Best Performer thrice in 2024.
  • Recognized by the leadership for impressive performance each month.
  • Awarded as QA Collector (Quality) twice in 2024.
  • Recognized as Team Player in Finance News Letter in 2023.

Timeline

Associate - Accounts Receivables

Cvent India
10.2022 - Current

Associate - Account Recevables (L13)

Accenture.
06.2021 - 09.2022

Customer Care Executive

Sterling BPO Solutions
06.2019 - 06.2021

Bachelor of Commerce - Commerce

National P. G. College.

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