Shweta Singh
Project Manager
Ghaziabad
Summary
PMP Certified Telecom Project Manager with 11+ years of experience with deep expertise in both fiber optic (FTTP/FTTH) layout and enterprise networking (LAN/WAN/SD-WAN). Adept at leading cross-functional teams to install, maintain, and upgrade telecom infrastructure, ensuring 100% compliance with industry standards including Verizon, BT Group. Strong focus on mitigating risks and managing multi-vendor environments for seamless network connectivity.
Overview
12
12
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Project Manager
HCL Technologies
08.2025 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Technical Delivery Team Leader
BT E-serve Ltd
02.2022 - 04.2025
- Managing Fibre and Network Delivery team of 8 network engineers for FTTP greenfield projects.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Conduct goal setting for the team, tracking timesheets, 1-2-1 feedback and Annual Performance Reviews. Managing and allocating budgets in the team.
- Responsible for maintaining operational KPI/KRAs and ensuring deliverables are as per SLAs agreed with offshore partners.
- Managing project SOPs, process documentation, creating process/swim-lane diagrams, analysis dashboards, applying LEAN Six sigma for CI and arranging sign off with stakeholders.
- To work closely with CTIO team/Internal MI/BI teams to drive continuous improvement, create business cases, to increase customer experience and VAS to the business.
- To be the point of contact for escalations to the management, providing RCA and Corrective Action Plans for issues causing failures.
- Weekly Business Review with the stakeholders in the UK and drive actions of the meeting.
- To drive awareness in team regarding company's policy and strategy.
- To make sure team is compliant on policies related to HR, ethical, finance and security.
- Approving Build of Material (BOM) and Build of Quality (BOQ) for network inventory items on the estimates.
Subject Matter Expert
BT E-serve Ltd
12.2019 - 02.2022
- Work closely with team to support on complex issues which hampertheir effectiveness and quality, creating reports, doing analysis for CEO, MD or Director level escalated cases and providing resolution.
- Work with CTIO team to facilitate as a technical bridge between delivery leads and design team to create solution and support Product
Owner to manage backlogs. - Challenging process, raising changes and bugs, coordinating with the development team to fix bugs and changes, and supporting in UAT for a successful release.
- To be the first point of contact for team members on process related issues for Grogram and Kolkata team.
Network Planner
BT E-serve Ltd
02.2016 - 12.2019
- To plan FTTP network in the UK for Greenfield projects and send estimate details to the Openreach field-based coordinators.
- Managing complex Pre-planning and FTTP commissioning related issues with the support of cross functional teams like TCS, Tech M, based at various geographical locations across the globe.
- Led development of network intelligence efforts to provide post-deployment tracking of vital performance metrics.
Associate
Concentrix
10.2014 - 02.2016
- L1/L2 technical support to the US based customers.
- To manage post sales customer account issues and drive customer satisfaction.
- To raise incidents for line fault on ticketing tools like BMC remedy or WLR portal and connect with field engineers where required.
- To work on priority-based cases P1, P2 or P3 and managing task time and quality for the tasks.
Education
Masters - Biotechnology
SHIATS
Allahabad06-2014
Skills
Project Management
Process Documentation
Resource Allocation
Stakeholder Communication
Strategic planning
Risk management
Team collaboration
Agile and Waterfall methodology
Excellent Verbal and written communication
Accomplishments
- Top performer twice for multiple projects in FND area in 2018 and 2019.
- Delivered 20+ worth FTE savings from 2019 to mid-2022 through process improvement.
- Best quarterly SME Q1, FY 2021-22
- Certification of appreciation from Lead Project Manager (South zone), UK
- Best lead for Q2, FY 2023-24
Certification
ITIL Foundation certified by LinkedIn
Interests
Traveling, Cooking
Tools
- Project and Solution Documentation: Jira, MS Projects
- Network Tools: OSS, GIS (Citrix/Google Maps), SOX, Orion
Timeline
Project Manager
HCL Technologies
08.2025 - Current
Technical Delivery Team Leader
BT E-serve Ltd
02.2022 - 04.2025
Subject Matter Expert
BT E-serve Ltd
12.2019 - 02.2022
Network Planner
BT E-serve Ltd
02.2016 - 12.2019
Associate
Concentrix
10.2014 - 02.2016
Masters - Biotechnology
SHIATS