Shweta Singh Rawat

Dynamic professional with a proven track record at HDFC Sales Pvt. Ltd., leading a tele-calling team to achieve significant targets. Skilled in customer relations and problem-solving, I excel in enhancing team performance and driving results, evidenced by winning Lead to Conversion Certificates and achieving the highest team logins. Proficient in Microsoft Excel.

• Determined the duties and responsibilities of individuals in a team.
• Motivated the team to achieve high standards and targets.
• Handled new client queries and acted as the face of the business.
• Dealt with client and resolved problems and issues that arise.
• Inspired team members to perform and produce their best.
• Mentored and trained junior and new staff.
• Monitored & reported on standards & performance targets.
• Implemented new initiatives.
• Praised team members and created a positive working environment.
• Reported any problem or fault in the project or process to management.
• Provided prompt and accurate information on individual performance.

Travelling

Good understanding of Human Behavior, keen desire to achieve Success, self-Discipline, Optimistic attitude, Good planning skills, spirit of teamwork and cooperation. Adaptability and learning ability, believe only in results, regular and punctual.

• English
• Hindi

• Good customer relation skills and customer handling skills.
• Problem solving skills
• Proven ability to effectively handle multi task levels of management responsibility with minimal time.
• Go-getter attitude with an ability to easily grasp new ideas, concepts, methods.
• Team Leadership
• Creative Thinking.
• Collaborating.
• Good Judgment.
• Decision Making.
• Microsoft office
• Microsoft Excel
• An ability to build rapport and trust quickly with work colleagues.

• Husband's Name: Mr. Deepak Kumar
• Nationality: Indian
• Marital Status: Married