Shweta Taneja
Retail Commercial Leadership
Bangalore,KA
Summary
Senior strategic leader with 24+ years of driving business strategy, cross-functional execution, and commercial growth across global organisations. Brings deep experience operating at the intersection of strategy and operations – translating leadership vision into structured roadmaps, aligning diverse stakeholders, and delivering measurable outcomes at scale. At INGKA Global, functioned as de facto Chief of Staff – owning the multi-market Financial Service agenda across 812B2B and B2C Markets; acting as SPOC for senior leadership, enabling data-driven decisions and leading cross-function teams without direct authority. Previously built India’s entry into payments and CX ecosystem at IKEA India and managed INR 300+ CR corporate portfolio at HSBC. Thrives in fast-moving, ambiguous, high-growth environments. Targeting Chief of Staff role at Meesho – to partner with leadership in scaling strategy, enabling decisions, and driving growth in India’s most exciting commerce platform.
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Overview
3
3
Languages
24
24
years of professional experience
Work History
Global Financial Services Growth Leader
INGKA Services LP (IKEAGroup)
04.2022 - Current
- B2C Australia, China, France, India, Italy, Japan, New Zealand, South Korea - B2B31 INGKA Market (from Sep 2024)
- Strategic BPO and operational lead Functioned
- Across 812B2B and B2C Markets – owning the improvement agenda, ensuring governance, and keeping leadership aligned on priorities and outcomes
- Defined and executed multi-market strategy for IKEA financing – building yield vs business cases, annual roadmaps and OKR/KPI frameworks; regularly presented senior leadership insights, secured cross-functionality across 8+ teams
- Zero to 31-market rollout extended to en-business development for IKEA B2B financing capability; grew financing share for IKEA sales by 34% over FY23 26 through data-driven strategy and commercial execution
- Mondi fintech partnership delivered IKEA’s first automated B2B financing journey in Italy through the — from commercial stable to live, generating EUR9M Year 1 impact, integrated Send-to-enrich to the Kitchen Customer Journey across 8 countries
- Decision-making through structured insights drove — conducted key market assessments across 9 markets, converted findings to prioritised action plans, recalibrated strategies using competitive quarterly demographic signals
- Digitalisation automation advocate championed all-power tech at BCRM Channel, handled SAP Credit Module (RIMS) development across 5 markets – influencing without direct authority, collaborated across Treasury, Payments, Legal, Omnichannel, Marketing, Inter-IKEA, Core Area Sales and Business NavigationBangalore
- Streamlined compliance protocols and risk management practices, enhancing organizational resilience and regulatory adherence.
- Cultivated relationships with key stakeholders, fostering collaboration and alignment on financial service strategies.
- Analyzed market trends and customer feedback, informing product development and enhancing competitive positioning.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
Country Commercial Leader & Country Payments Leader
IKEANdia Pvt Ltd.
05.2017 - 03.2022
- End-to-end operational model Owned and executed CX strategy – built COVID response plans, set up escalation governance, designed decision framework enabling frontline teams to act fast and consistently
- Conceived and launched Click & Collect Week, maintaining business continuity and complete channel disruption
- Country Payments Leader
- Built the playbook others followed architected India’s omni channel payment ecosystem from zero – IPOs iPay, JVR, payment gateway and consumer finance – delivering 11M/year savings
- Developed and implemented strategic payment solutions, enhancing transaction efficiency across multiple channels.
- Led cross-functional teams to optimize market penetration strategies, resulting in increased revenue growth.
- Drove the adoption of innovative payment technologies, improving customer satisfaction and reducing transaction times.
- Collaborated with stakeholders to identify market trends, informing product development and marketing strategies.
- Mentored junior staff in payment processing systems, fostering professional development and enhancing team performance.
- Analyzed customer feedback to refine payment offerings, contributing to a significant increase in user engagement.
- Facilitated partnerships with banking institutions, strengthening payment infrastructure and broadening service offerings.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drove revenue growth by developing and executing innovative commercial strategies aligned with market trends.
Vice President – Global Liquidity & Cash Management
HSBC – The Hongkong and Shanghai Banking Corporation
01.2006 - 04.2017
- Progression Area Credit Officer – Asst Manager - Manager - Associate VP – VP Portfolio - VP GLCM
- Promoted 2 months ahead of cycle Managed INR 300+ CR corporate portfolio of 60+ clients up to USD 42M turnover, led global deal integrations with UK, USA, China, Japan and Europe;
- Advised clients on FDI, ODI, ECB, Masala Bonds, regulator compliance, prevented 65% non-transaction clients in 8 months, received Best RM Rating PAN India (PwC)
Junior Manager – Management Trainee
IndusInd Bank Limited
08.2002 - 06.2006
- Managed retail HNI and NRI portfolios, led ATM rollout across Bangalore and AML compliance operations
Education
Certified AI-driven Professional -
be10x – AI Career Accelerator Inner Circle
01-2026
MBA - Finance
Symbiosis Centre for Distance Learning
01-2006
Bachelor of Commerce - undefined
Bangalore University
Karnataka01-2001
Skills
Strategic Ops Leadership
Cross-Functional Influence
Business Development
Data-Driven Decisions
Strategic Planning & Market Roadmaps
B2B financing
Market strategy
Cross-functional collaboration
Stakeholder engagement
Customer experience strategy
Product development
Relationship building
Performance management
Decision-making
Affiliations
- ED&I Leadership
- IKEANdia ED&I Ambassador (2018-2022) – developed a 4-year strategy, represented IKEA India in Global ED&I matrix, influenced government policy on inclusive workplaces
Timeline
Global Financial Services Growth Leader
INGKA Services LP (IKEAGroup)
04.2022 - Current
Country Commercial Leader & Country Payments Leader
IKEANdia Pvt Ltd.
05.2017 - 03.2022
Vice President – Global Liquidity & Cash Management
HSBC – The Hongkong and Shanghai Banking Corporation
01.2006 - 04.2017
Junior Manager – Management Trainee
IndusInd Bank Limited
08.2002 - 06.2006
Bachelor of Commerce - undefined
Bangalore University
MBA - Finance
Symbiosis Centre for Distance Learning
Certified AI-driven Professional -
be10x – AI Career Accelerator Inner Circle