Shweta Thakkar

• Responsible for managing and delivering the quality performance by the team members.

• Accountable for Monthly SLA, KPIs and CPIs of the Process. Ensured that all these should be met as per the agreed timelines without any missed.

• Led team of 15 members while providing exceptional customer service.
• Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
• Filed reports and posted daily batches in system.
• Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
• Managed invoicing and payment processing operations.
• Disbursed petty cash by recording entries and verifying documentation.
• Created improved filing system to maintain secure client data.
• Generated financial statements and reports detailing accounts receivable status.
• Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance.
• Tactfully handled complaints from staff, management.
• Resolved complex customer enquiries, disputes and complaints.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Completed audits and risk assessments to achieve regulatory compliance.
• Offered constructive feedback to employees in response to quality assurance measures.

• Responsible for FEMA, Internal/ External Audit also Prepared SOPs in timely mannered and got that approved as per the cycle with the client.

• Working with cross -domain teams on Process planning, redesign, documentation, Training and Go-Live Support to Internal and external stakeholders in Pilot process.

• Preparation of statements, client status report as per assigned portfolios for credit collection.

• Audit Month end activities performed by each team members and target not to missed any SLA and CPI.

• Responsible for furnishing reports to the clients- Control Charts, CTQ, Error Log, SOX Audit, Weekly & Monthly process PPT, FTE Reports, Daily/Weekly Volumes etc.

• Support SOX Audit and Netting transaction activities.

• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive.
• Cross-trained and provided backup support for organizational leadership.
• Implemented new working processes to deliver multiple improvements.
• Coordinated weekly meetings for internal and external groups.
• Created plans and communicated deadlines to complete projects on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Collaborated with team members to achieve target results.

• Performed day to day transactions, verifying, classifying, computing, posting and recording intercompany accounts payable and receivable data.

• Reconciled monthly totals to confirm proper accounting.

•Apply checks, wires and Credit card payment to receivable and/or post pre- payments on customer accounts.

• Daily processing & creating of Manual credit note, client refund for customer on request by sales team.

• Load matched deposits into Oracle sales ledger while using output journal functionality with the help of AR auto cash application.

•Update and maintained customer unique reference number for accounts that are not invoiced as well as captured correct references for which the payment applied for.

• Uploading files for updating customer profile data into oracle for weekly & monthly billings reports. Also reconciled and confirmed values of assigned check and ACH/Wires matches the total value of cash posted.

• Posting of cash on daily basis on customer account and clearing overdue invoices in Oracle.

• Researching & reducing On Account payments with use of client data ware.

• Preparation of Daily Bank reconciliation report.

• Process Month End Journal, Reporting, closing of books of accounts, performing structure change, adjustments entries and preparing various schedules for US Financial Reporting Package.

• Managing & processing of customer’s invoice preferences requests.

• Processing Intercompany payment application & payment relationship request.

• Worked on the Netting Process.

• Collaborate worked with cash application team and credit manager on timely & accurate posting of remittances.

• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Produced high-volume orders to effectively meet customer demand.
• Identified issues, analysed information and provided solutions to problems.

• Engaged with customers to better understand needs and deliver excellent service.
• Actively listened to customers to fully understand requests and address concerns.

• Manual billing, Rebilling, Verification of billing, clearing of suspense billing that get stuck in system need manual check & investigation.

• Capturing data from FVT, ICRIS, CITRIX for release of the billing.

• Produce, distribute, and track more than 700 invoices monthly.

• Analysing variances in P&L & BS account (Actual vs Forecast/Budget)

• giving commentary for the same.

• Managed efficient cash flow reporting posted cash receipts, and analysed chargebacks, independently addressing, and resolving issues of the customer.

• Reconciling the regular and monthly billings generated in oracle.

• Performing the audit to make sure error free billings and refunds as per SOX compliance, keeping check on duplicate billings.

• Credit rating review of the Client profile.

• Conduct the training programmed for the new joiners.

• Handling calls to understand the dispute, queries raised by customer, accordingly, resolving and revert to concerned team with my findings.

• Performed Daily basis team Audit and resolved team queries simultaneously

• Preparing Audit report BSC and SLA for the onshore Client.

Provide stability and explain the significant fluctuating situation which the company would face in future.