Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shweta Tomar

Gurgaon

Summary

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.

Overview

3
3
years of professional experience

Work History

Team Leader

Ienergizer (Bagic)
Gurgaon
06.2024 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Customer Service Executive

Teleperformance (SBI CARD)
Gurgaon
12.2022 - 11.2025
  • Identified opportunities for process improvement within the customer service department.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Team Leader

SBI CARD
Gurgaon
11.2023 - 06.2024

Education

Master of Arts - English

CCS University
Meerut
09-2020

Bachelor of Arts - English Literature

CCS University
Meerut
09-2018

Skills

  • Team building
  • Customer service
  • Process improvement
  • Motivational leadership
  • Customer relationship management
  • Shift scheduling
  • Service level agreements
  • Problem-solving

Languages

English
First Language
Hindi
Proficient (C2)
C2

Timeline

Team Leader

Ienergizer (Bagic)
06.2024 - Current

Team Leader

SBI CARD
11.2023 - 06.2024

Customer Service Executive

Teleperformance (SBI CARD)
12.2022 - 11.2025

Master of Arts - English

CCS University

Bachelor of Arts - English Literature

CCS University

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Shweta Tomar