Shweta Verma

Company Overview:

• Golden Legand Leasing and Finance is an NBFC listed on BSE and has launched many Fin-tech Projects including a Payment Gateway, Loan Management System, Debt Restructuring App, Crypto Wallet App and more.

Website:

• www.indiaonlinepay.com
• www.gllfl.com
• www.ashapurtiloans.com
• www.badebhaisaab.com
• Conducted research for the fintech projects and created business plans and presentations, including a payment gateway, loan management system, debt restructuring app, crypto wallet app, and more.
• Created marketing strategies and monthly marketing plans, including digital marketing and other marketing installations.
• Created a monthly marketing collateral implementation strategy through various online and offline channels, such as print and media ads, Google Ads, hoardings, and other installations.
• Created plans and budgets for the online marketing plan, including PPC and SEO marketing.
• Worked alongside the CEO, Company Secretary and CFO to obtain and renew the necessary compliance, such as RBI, Nasscom, SEBI, etc.
• Developed and maintained project progress, enabling accurate reporting of project status on various reporting channels such as Teams, Slack, Jira and Confluence.
• Developed project plans that included timelines, milestones, and resource allocation to ensure successful project completion.
• Recruited over 50 employees, including the CFO, UP HR, CTO, project leads, and full stack engineers for the core business and technical team.
• Developed and maintained project documentation to enable effective tracking of project's progress and facilitated collaboration with Banks, onboarding Merchants and facilitated various other business collaborations.
• Identified and resolved issues in a timely manner and escalated if needed to ensure successful project delivery.
• Created SOPs and policies for seamless project flow - including Code of Conduct, Leave Policy, Recruitment Policy, Also worked with the legal team to make sure the important legal documents like IDA and other project related legal documents are up to the industry standards.
• Created Pitch Decks for investors and collaborations including PR.
• Resolved conflicts between team members or other stakeholders involved in the same project.

• Company Overview:
• Served international clients including Shell, Rabo Bank, and ING Bank
• Developed and implemented recruitment policies, and created data-filtering processes that improved the efficiency and effectiveness of recruitment efforts from clients, as well as recruiters.
• Added more recruiters and assessed the data shared by them to help clients get the right candidate matching JDs.
• Shared regular feedback with the recruiters, and motivated them, adding value to the company.
• Created a process for the overview of openings shared by the clients and sent them to recruiters on a daily basis.
• Assessed the resume and selected the best match for the clients.
• Prepped the candidates for international Tech jobs and suitability from both client and candidate's side.
• Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members.

• Company Overview: Skyview by Empyrean is an adventure site in Jammu's Patnitop that offers the best of outdoor activities with India's Highest Ropeway, hospitality, dining, luxury accommodation with the best of service and world-class infrastructure.

It is the first project of Empyrean Skyview Projects under Private Public Partnership with the Government, built-in a record time of 2 years and 4 months. Skyview by Empyrean features many ‘firsts in India and Asia’:

• A pioneering project in integrated mountain infrastructure development.
• Largest Indo-French collaboration.
• Largest tourism project in J&K.
• Highest gondola [in terms of ground clearance]
• Adventure activities, including trekking, Asia’s longest zig-zag zipline measuring 580 metres that includes 9 wires & 10 poles

Website:

• www.skyviewpaynitop.com
• www.empyrean.net.in
• Responsible for Marketing and Branding, overall business development, and product distribution
• Managed and acquired various affiliations - FICCI, IFICCI, RTSOI, MOT, ADTOI, TAAI, ATOAI, WTTC, WTM, IATO, State Tourism Board
• Online Marketing & Branding.
• Overall Business Development.
• Strategies on Product Distribution, both online and regional
• Travel and Adventure Products Creation and Distribution.
• Developed and updated Terms and Conditions, Policy and Procedures, SOPs, Operational Training and Development.
• Managed and Hosted monthly PR and Media visits and collaborations
• Represented company in various Trade events and meetings all across India such as SATTE, OTM, TAAI Conclaves, MOT, WTM and many more
• Identified and implemented various marketing opportunities and strategies to build the brand and overall growth of the organization.
• Collaborated with marketing and business development teams to identify and pursue new sales opportunities.
• Developed and implemented a business continuity plan that ensured business operations continued seamlessly in the event of a crisis.
• Worked in parallel with public relations and media to enhance the market demand and overall reputation of the business.
• Studied and negotiated contracts and collaborations with various hotels, tourism boards, travel associations, airlines, travel companies, and other businesses to get maximum benefit from said collaborations.
• Created tourism products with organizations, as per the market trends.
• Developed terms and conditions of said products to adapt to the market and help in revenue generation.
• Developed strategies for participation in various trade events and tourism conclaves.
• Developed a seamless process flow by creating relevant and realistic SOPs for the corporate office teams, as well as the site office teams, and shared weekly progress reports.
• Developed online travel products and created guidelines for the website portal, OTAs, and other listing websites to target maximum revenue.
• Created and improvised the annual Business Development Plan.
• Worked with different departments within and outside the company to create synergies and work toward common goals.

• Company Overview: Involved in travel projects, creation, implementation, recruitment, and development of relationships with travel suppliers.

Website:

• www.travelcanvas.in
• www.facebook.comQnirvanatrail
• Developed Project - Registrations and affiliations - Nomenclature, website, Clientele, regions
• Worked with Legal Team to create contracts for collaboration with various Hotels, Airlines and other stake holders
• Recruited a team of Sales, Marketing and Customer Support.
• Onboarded Corporate and Educational Business clients and Contracts.
• Developed and maintained relationships with travel suppliers to ensure access to the best travel options and negotiations with vendors terms and conditions.
• Created Process Flow and weekly progress Reports for the review meetings.
• Developed guidelines for website portal and Marketing Teams.
• Managed and created policies for Business Development Team.
• Implemented Business Revenue Plan.

• Company Overview: Consultant with Projects for various Businesses such as holiday management and event management, Business Development, Training

Website:

• www.awayholidays.co.uk
• www.holiday-wagon.co.uk
• www.E3events.com
• Created training materials for the travel companies including Sales Training, Soft Skills, Telephone Etiquette, GDS such as Worldspan, Amedeus .
• Conducted training sessions for booking conversions and process knowledge.
• Conducted regular training assessments to identify employee skill gaps, resulting in improved performance.
• Recruited a team of Sales and Customer Support.
• Worked as a Business Development Manager and onboarded various international and Indian Clients.

• Company Overview: Involved in travel sales projects and destination promotions all around the globe
• Website: www.travelunravel.com
• Worked as a core team member in a Pilot Travel Sales Project to cater to Clients for their travel arrangements and helped the company with destination and product research.
• Conducted sales calls to implement account and target market strategies in conjunction with sales.
• Responsible for generating revenue by providing tailored packages - products & Services via multiple vendors.
• Mentored team to improve their performance, analysis of existing business problems, development of plans for improvement.
• Developed Product related training modules - Destination, Sales, GDS, etc.
• Helped in recruitment process for sales team and selected team members for my team.
• Was promoted twice - as a Team Manager and Senior Team Manager and was mentoring the Company's Quality and Training Team.
• Assigned Targets to team members based upon seniority and skillset and helped them achieve the said targets.
• Created daily, weekly, monthly and annual reports and presentations.

Employer - STH Pvt Ltd. - July 2010 Feb 2013

• Company Overview: Involved in client engagement and account management.
• Conducted sales calls to implement account and target market strategies as developed in conjunction with sale.
• Responsible for generating revenue by providing tailored made packages & products & services via multiple vendors.
• Helping my team to improve their performance, analyzing existing business challenges, development of plans for improvement.
• Cultivating client relationships, increasing customer satisfaction and repeated sales.
• Preparing sales target for the team.
• Quarterly presentation of sales report to the higher management.
• Developing data and inputs for websites.
• Involved in client engagement and account management. Website: Not provided.

Clients served -

• FIT (Frequent Individual Travelers)
• E-Dynamics
• Tradenxt Global
• Nibble Software

Employer - Email Flights - Oct 2008 - July 2010

• Worked as a Travel Consultant (B2C), where I responded to RFQ, RFI.
• Ensured the flights/packages are issued in accordance to the client's requirements (Quality Control)
• Provided online support to visitors on website for better conversion
• Provided Marketing Team inputs about various fare and destination rules and updates as per the contracts

Employer - Vanguard Info Solutions - Feb 2005 - Sep 2006

• Worked as a Process Trainer where I assisted and provided support to Campaign Manager, Supervisors and CSRs
• Helped CSRs to develop sales strategies to enable them to achieve sales tragets
• Trained effective and positive working ethics to both CSRs and Supervisors to ensure team members have appropriate knowledge to work on co-ordination with the project guidelines
• Conducted various trainings such as - Call Center 101, Training with Impact, Process Presentations, Process Trainings and more.