Shweta Vishwakarma

• Enhanced data extraction precision by utilizing advanced regular expressions (regex) and XPath expressions in brand protection configurations.
• Enhanced data extraction capabilities by streamlining brand monitoring processes through the utilization of JSON and API integrations.
• Spearheaded the execution of API-based data extraction methods, seamlessly interacting with diverse APIs for vital brand protection insights, leading to a notable improvement in data retrieval efficiency.
• Efficiently tackled CAPTCHA challenges during data extraction processes, guaranteeing uninterrupted data flow for brand protection purposes and minimizing downtime.
• Implemented effective IP rotation strategies and deployed proxy services to minimize security vulnerabilities during interactions with external APIs, ensuring uninterrupted access to brand-sensitive information.
• Leveraged understanding of HTML to extract pertinent information from web pages with increased accuracy.
• Designed and implemented data engineering tasks encompassing data modeling, ETL processes, and database management to support brand protection goals.
• Aligned with relevant stakeholders and vendor system products to meet brand protection goals and seamlessly integrate data extraction processes, enhancing stakeholder satisfaction.
• Collaborated on projects, effectively managed tasks, issues, and workflows using Jira to streamline communication and enhance project efficiency.

• Customer Support and Troubleshooting:

Assisted customers by diagnosing and rectifying challenges with the GPRS system such as connectivity problems, signal interruptions, and data transmission errors.

• System Integration and Installation:

Confirmed successful integration and functionality by conducting comprehensive system tests following GPRS module installation.

• Software and Firmware Updates:

Managed deployment of software and firmware updates to GPRS devices, while instructing customers on the update process and resolving any arising issues.

• Data Analysis and Reporting:

Analyzed GPRS data, identifying patterns and performance metrics while uncovering potential areas for enhancement.

• Training and Documentation:

Developed comprehensive training materials and user guides for clients. Conducted training sessions and workshops to educate customers on GPRS functionality and best practices.
Maintained detailed documentation of support cases, solutions, and customer interactions.

• Increased efficiency by optimizing processes with CRM tools.
• Data Analysis and Reporting.
• Quality Control and Project Management.
• Implemented effective compliance and risk management strategies
• Innovation and Process Improvement.
• Project: Designed and implemented IoT devices for lubrication change machines to monitor and collect data.
• Pioneered the introduction of automation for lubrication change systems at BPCL petrol stations, driving significant operational advancements
• Implemented an initiative to closely track and gather information on lubrication changes, effectively deterring fraudulent practices
• Facilitated real-time access through mobile applications and a dedicated analytics dashboard by effectively channeling the collected data to a cloud-based storage solution
• Achieved enhanced operational transparency, fortified trust, and improved efficiency at BPCL petrol stations across India through the implementation of a strategic deployment.