Shweta Yadav

Work History

Sleek - Asian Paints

01.2017 - Current

Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
Created social media content with innovative brand messaging to support new product launches.
Mentored and trained teams in KPI analysis and performance evaluation using Google AdWords and Google Analytics.
Conducted market research by analyzing industry trends, consumer demographics and competitor activities to inform marketing strategy.
Team Management with regards to overall looking into Lead quality calls made by the team members then further guidance for improvement etc.
Maintaining Data PAN-INDIA level for broader view with the overall performance and then working for the same to increase the performance level.
Developed digital marketing strategies by creating and implementing plans to reach and engage target audiences.
Maintaining Google maps Pages for Dealers
TImely maintaining Website update for our Store locator for the client to check the address.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and implemented business strategies to achieve business goals and stay competitive.
Worked on Sales Force after development and several further bugs and changes as requirement for reports purpose and Smooth usage for the team members

Tech Mahindra

05.2010 - 12.2013

Employed comprehensive benchmarks to establish and monitor customer service standards.
Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Evaluated interactions between associates and customers to assess personnel performance.
Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
Internal coordination to assist the client with faster and better resolution.
Addressed on average 100 inbound customer calls daily.
Resolved issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Developed and implemented various strategies, increasing productivity.
Prepared reports by collecting and analyzing customer needs.
Responded proactively and positively to rapid change.

Birla Sunlife Insurance Limited

04.2009 - 04.2010

Responded to customer needs through competent customer service and prompt problem-solving.
Logged call information and solutions provided into internal database.
Assisted call-in customers with questions and orders.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Communicated with clients regarding account services, statements, and balances.
Navigated multiple computer systems and applications to find information.
Increased efficiency and team productivity by promoting operational best practices.
Maintained up-to-date knowledge of product and service changes.
Delivered prompt service to prioritize customer needs.
Developed and updated databases to handle customer data.