Quality Compliance Analyst – Senior Executive
EXL service.com India Pvt Ltd
02.2025 - Current
Shweta Zine
8830435186
Pune,MH
Timeline
Executive
EXL service.com India Pvt Ltd
01.2023 - 02.2025
Master of Science - Computer Science
Shiv Chatrapati College
SSC -
Shree Saraswati Bhuvan School
HSC -
Rashtramata Indira Gandhi College
Bachelor of Science - Computer Science
Rashtramata Indira Gandhi College
Work History
Quality Compliance Analyst – Senior Executive
EXL service.com India Pvt Ltd
02.2025 - Current
- Conduct comprehensive quality checks on processes, ensuring 100% compliance with internal and client standards.
- Review data and documentation for accuracy, completeness, and adherence to operational policies.
- Identify process gaps, trends, and recurring errors through root-cause analysis, providing actionable feedback.
- Develop and implement process improvement strategies to enhance accuracy, reduce rework, and improve turnaround time.
- Prepare detailed quality audit reports, summaries, and performance dashboards for management and client review.
- Conduct weekly audits and calibration sessions with the team to maintain scoring consistency and process transparency.
- Support training and development of new employees by sharing QA insights and best practices.
- Recognized for maintaining high accuracy scores and contributing to improved customer satisfaction metrics.
- Led calibration calls with the onshore team to align QA processes, improving accuracy and consistency of deliverables.
Executive
EXL service.com India Pvt Ltd
01.2023 - 02.2025
- Collaborated with clients on multiple projects to ensure seamless process execution.
- Contributed to daily production targets by working effectively in a team environment.
- Conducted training sessions and provided ongoing support to team members.
- Took initiative in performing audits and ensuring process compliance.
Overview
3
3
years of professional experience
Education
SSC -
Shree Saraswati Bhuvan School
JalnaHSC -
Rashtramata Indira Gandhi College
JalnaBachelor of Science - Computer Science
Rashtramata Indira Gandhi College
JalnaMaster of Science - Computer Science
Shiv Chatrapati College
AurangabadSkills
- Quality processes
- Internal audits
- Reporting and analysis
- Process improvement
- Teamwork and collaboration
- Problem-solving
- Time management
- Critical thinking
- Root cause analysis
- KPI tracking
Summary
Dedicated and detail-oriented Quality Compliance Analyst professional with a strong focus on accuracy, efficiency, and process improvement. Skilled in auditing data, verifying reports, and monitoring workflow quality to ensure compliance with organizational policies and service standards. Demonstrates excellent analytical thinking, problem-solving, and documentation abilities to identify process gaps and implement effective solutions. Known for reliability, adaptability, and a proactive approach to maintaining high-quality standards.