Shweta Akula
Customer Care Manager
Hyderabad
Summary
To work with Pragmatic Ambition & Positive attitude with the best manner and acquire proficiency in professional skills, thus providing the best of the services for both the concern and its clients.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Customer Care Manager
Bubbles India Salon
Hyderabad
08.2022 - Current
- . Complete Call Center- Monitoring.
- . Makeup Incharge- from booking to assigning makeup artist.
- . Handling all complaints, Feedbacks, Reviews, Refund case etc.
- . Sending all work related reports on daily basis.
B2C Marketing Manager
Nova IVF Fertility
Hyderabad
01.2022 - 08.2022
- . Conducting physical campaigns to introduce patients- Acquisition
- . Dealing with all the vendors related to physical campaigns activity- location, venue, projection team, printing team etc.
- · Assigning data to calcentreteam for invitation calls
- . Coordination with agency for creative work and meta ads
- . Followup with consulted patients for treatment
- · Reports
Assistant Manager
Clove Dental
Hyderabad
01.2017 - 01.2022
- · Managing floor of20 agents including Doctors.
- . Monitoring dashboard-inbound unanswered calls-Agent wise calls.
- . Quality analyst- Auditing calls and providing feedbacks.
- . Team Attendance, Roaster making, Weekoffs, Shift Schedules in HR portal.
- . Data collecting, importing in prm portal and assigning to agents.
- · Maintaining BTL(marketing) tracker- Zone wise camps, feedbacks.
- . Escalating non working data and data not received camps with marketing zonal heads on daily basis..
- . Handling cashless process, escalations from team and clinics.
- . Assigning data to MIS for daily reports.
- · Platinum membership complete process handling.
- . Handling Digital and chat process.
- . IT related issues escalating and making resolved/ticket raising.
- . Incentives calculation every month
- . Arranging trainings sessions for better flow of agents performance.
Education
Master's Program in Fashion Designing -
Lemar Institue of Art
Mumbai 01.2011 - 12.2011
Diploma in Fashion Designing -
Sasmira
Mumbai 01.2009 - 12.2009
Bachelor of Commerce -
Mumbai University
Mumbai 04.2007 - 03.2010
H.S.C -
Maharashtra State Board
Mumbai 04.2005 - 03.2007
S.S.C -
Maharashtra State Board
Mumbai 04.2004 - 07.2005
Skills
Staff mentoring
undefinedAdditional Information
- Typing Speed, 30 WPM
- Advanced Knowledge in Microsoft Office
- Advanced Knowledge in Internet, Using websites / emailing / form filling and everything related to Internet Browsing.
- Advanced knowledge of MS Paint, Mastering Images in MS Paint.
Hobbies
- Listening to Music
- Painting
Timeline
Customer Care Manager
Bubbles India Salon
08.2022 - Current
B2C Marketing Manager
Nova IVF Fertility
01.2022 - 08.2022
Assistant Manager
Clove Dental
01.2017 - 01.2022
Master's Program in Fashion Designing -
Lemar Institue of Art
01.2011 - 12.2011
Diploma in Fashion Designing -
Sasmira
01.2009 - 12.2009
Bachelor of Commerce -
Mumbai University
04.2007 - 03.2010
H.S.C -
Maharashtra State Board
04.2005 - 03.2007
S.S.C -
Maharashtra State Board
04.2004 - 07.2005
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