Shwetali Mhatre
Mumbai
Summary
As an enthusiastic banking professional with hands-on experience in customer service, operational support, and financial transactions, I thrive in dynamic environments where learning and adaptability are key. Currently working as an Assistant Manager at Axis Bank, I support relationship management functions and assist in handling customer portfolios, queries, and backend operations.
I bring a strong focus on problem-solving, teamwork, and continuous learning. I’m eager to grow further in banking and finance, while contributing to operational excellence and customer satisfaction.
Always open to new challenges and opportunities that allow me to learn, contribute, and evolve professionally.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Axis Bank Ltd
Mumbai
08.2022 - Current
Supported Relationship Manager in maintaining customer relationships and managing portfolios.
Addressed customer queries and requests effectively to enhance satisfaction.
Resolved customer complaints by providing tailored solutions promptly.
Executed financial transactions accurately at cash counter.
Facilitated communication between Relationship Manager and customers to ensure clarity.
Processed customer requests efficiently to optimize service delivery.
Assisted with assigned banking activities to meet operational objectives.
Streamlined coordination efforts to improve overall workflow efficiency.
Customer Service Executive
Planet Accounting Solutions
Mumbai
05.2022 - 08.2022
Promptly addressed customer inquiries through phone, email, chat, and social media.
Resolved customer complaints by providing effective solutions and alternatives.
- Conducted follow-ups to ensure comprehensive resolution of issues.
Education
MBA - Finance
NMIMS CDOE
12-2026
Post-Graduate Certificate - Data Science
Great Lakes Institute of Management
06-2026
M.Com -
Mumbai University
06-2021
B.Com -
Narsee Monjee College of Commerce And Economics
06-2018
HSC -
Narsee Monjee College of Commerce And Economics
02-2015
SSC -
Thakur Vidya Mandir High School And Junior College
03-2013
Languages
English
First Language
French
Beginner
A1
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Assistant Manager
Axis Bank Ltd
08.2022 - Current
Customer Service Executive
Planet Accounting Solutions
05.2022 - 08.2022
MBA - Finance
NMIMS CDOE
Post-Graduate Certificate - Data Science
Great Lakes Institute of Management
M.Com -
Mumbai University
B.Com -
Narsee Monjee College of Commerce And Economics
HSC -
Narsee Monjee College of Commerce And Economics
SSC -
Thakur Vidya Mandir High School And Junior College
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