Shwetank Rao Tripathi
Varanasi
Summary
Customer Service Representative, Dealing National and International Clients, Trilingual, Travel Consultant, Virtual Assistant, BPO, Event manager, Freelancer Teacher. I love what I do. I am always open to new opportunities, eager to learn, and appreciate what others do for me. I am a multi-tasking person; love challenges and I always try to perform better going beyond what others expect from me.
Overview
11
11
years of professional experience
1
1
Language
Work History
Freelance Tour Guide
Wander Station Hostel
01.2023
Domain Changer and Remote Host
Hope Training College of Australia
01.2022
Remote Host and Community Manager
Clubroom USA (Audio Chat App)
01.2021
Customer Service Representative
Flipkart- Ecommerce
01.2020
- Handled Customers complaints
Customer Service Representative
Azure Guest House
01.2020 - 01.2019
- Answered constant flow of customer calls with up to two calls in queue per minute. Provided primary customer support to internal and external customers in a fast-paced environment.
- Collected customer feedback and made process changes to exceed customer satisfaction goals of 90%.
- Responded to customer requests for products, services, and company information.
Examination Invigilator -Auditor
Prometric
01.2017 - 01.2016
- Produced and reviewed audit reports for submission to the inspector general and checked the candidates behaving appropriately in the examination.
English and French Tour Guide
Monu Tours India
01.2018 - 01.2012
- Worked closely with management staff of Monu Tours India to create new and lucrative tours. Guided groups of up to 15 people on tours of young and old people.
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
Hotel Receptionist
Monu Family Guest House
01.2018 - 01.2008
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained transaction security by verifying payment cards against identification.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
Telecalling
Reliance
01.2008 - 01.2007
- Handled 4 calls per 2 minutes to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time
Part-Time Event Planner
Intrepid Travel
01.2010 - 01.2005
Education
TEFL/TESOL Certificate -
Asian College of Teachers
Incredible India Tourist Facilitator Certification Programme - undefined
IITTM-Ministry of Tourism, Govt of India
Digital Marketing Course - undefined
Kallada Academy- Bangalore
Certificate Course of Virtual Assistance - Virtual Assistance
Virtual Assistance Academy- Austin USA
Personality Development - Skill Development
Uttar Pradesh Tourism – Varanasi
Certificate Course in the French Language - Language
Institute Of Foreign Language - Varanasi
Primary Education - undefined
Care And Career School - Varanasi
License Course of Stave Level Tourist Guide - Tourism
Uttar Pradesh Tourism – Lucknow
01.2012
Bachelor of Arts - English Literature
Mahatma Gandhi Kashi Vidyapith University – Varanasi
01.2005
Prabhakar (Equivalent to B.Mus) - Instrumental Music ( Tabla)
Prayag Sangeet Samiti ( Allahabad)
01.2005
Intermediate - Arts
Shri Kashi Vishwanath Sanatan Dharm Inter College - Varanasi
01.2003
Diploma - Instrumental Music ( Tabla)
Banaras Hindu University
01-2005
High School - Arts
Shri Kashi Vishwanath Sanatan Dharm Inter College - Varanasi
01.2002
Skills
- Handling Customers from all over the world as a Customer Service Representative
- Knowing various travel websites such as Tripadvisor, Bookingcom, Hostelworld, etc
- Good written and oral communication in Hindi, English, and French
Timeline
Freelance Tour Guide
Wander Station Hostel
01.2023
Domain Changer and Remote Host
Hope Training College of Australia
01.2022
Remote Host and Community Manager
Clubroom USA (Audio Chat App)
01.2021
Customer Service Representative
Flipkart- Ecommerce
01.2020
Customer Service Representative
Azure Guest House
01.2020 - 01.2019
English and French Tour Guide
Monu Tours India
01.2018 - 01.2012
Hotel Receptionist
Monu Family Guest House
01.2018 - 01.2008
Examination Invigilator -Auditor
Prometric
01.2017 - 01.2016
Part-Time Event Planner
Intrepid Travel
01.2010 - 01.2005
Telecalling
Reliance
01.2008 - 01.2007
Incredible India Tourist Facilitator Certification Programme - undefined
IITTM-Ministry of Tourism, Govt of India
Digital Marketing Course - undefined
Kallada Academy- Bangalore
Certificate Course of Virtual Assistance - Virtual Assistance
Virtual Assistance Academy- Austin USA
Personality Development - Skill Development
Uttar Pradesh Tourism – Varanasi
Certificate Course in the French Language - Language
Institute Of Foreign Language - Varanasi
Primary Education - undefined
Care And Career School - Varanasi
License Course of Stave Level Tourist Guide - Tourism
Uttar Pradesh Tourism – Lucknow
Bachelor of Arts - English Literature
Mahatma Gandhi Kashi Vidyapith University – Varanasi
Prabhakar (Equivalent to B.Mus) - Instrumental Music ( Tabla)
Prayag Sangeet Samiti ( Allahabad)
Intermediate - Arts
Shri Kashi Vishwanath Sanatan Dharm Inter College - Varanasi
High School - Arts
Shri Kashi Vishwanath Sanatan Dharm Inter College - Varanasi
TEFL/TESOL Certificate -
Asian College of Teachers
Diploma - Instrumental Music ( Tabla)
Banaras Hindu University
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