Shweta Shetty Monis
Mumbai
Summary
Dynamic and results-oriented Business Development Manager with over a decade of demonstrated expertise in operations management, strategic planning, and crisis mitigation. Adept at driving organizational growth through innovative strategies, operational efficiency improvements, and effective team leadership. Proven track record of developing and implementing training programs that enhance student and employee performance and drive business success. Skilled communicator with a keen ability to build strong relationships with clients, stakeholders, and cross-functional teams. Committed to delivering exceptional results in fast-paced and challenging environments.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Business Development Manager
Witty International School
06.2023 - Current
- Managed advertising and promotional campaigns through digital, print, and out-of-home media, driving a 20% rise in enrollment inquiries across four school locations.
- Organized and executed 4+ major community engagement events annually, resulting in increased visibility and fostering positive relationships with local communities.
- Negotiated vendor contracts and managed marketing budgets, optimizing costs and increasing ROI by 25% for corporate screening and mobile van advertising campaigns.
- Developed strategic partnerships with preschools within a 5 km radius, facilitating smooth transitions for SR Kg. students and contributing to a 10% growth in Grade 1 admissions.
- Spearheaded corporate tie-up initiatives, successfully securing partnerships with over 5 top-tier corporate, leading to a 10% increase in school admissions.
- Implemented CRM tools and outreach strategies that improved lead conversion rates by 18%.
- Coordinated with cross-functional teams, including admissions and marketing, to develop compelling marketing materials for outreach, boosting lead generation by 20%.
- Consistently surpassed monthly quotas by 15% through diligent prospecting efforts, follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop 2 targeted campaigns, generating high-quality leads for the sales pipeline.
- Mentored and developed junior staff members to cultivate a proficient and high-performing sales team.
VP of Operations & Student Success Manager(Learning Specialist)
Rauch International India Pvt. Ltd.
03.2020 - 10.2022
- Increased company growth through collaboration with sales and marketing departments
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
- Onboard and oriented new students, serving as point of contact for all academic queries and conflict resolution, resulting in 90% satisfaction rate among students
- Oversaw growth and development of students in all aspects, resulting in 25% increase in overall student retention
- Drove referral and upsell from existing students, contributing to 15% increase in monthly revenue
- Established objectives for increased output and improved efficiency, leading to 20% increase in team productivity
- Organized and tracked tasks using project management tools, resulting in 30% decrease in missed deadlines
- Demonstrated strong analytical and problem-solving skills, effectively resolving conflicts and mitigating risks to project timelines
- Identified opportunities to improve business process flows and productivity.
Resource Management Professional
KPMG India
09.2019 - 03.2020
- Responsible for managing team of 100+ employees and ensuring assigned to projects based on skill set and availability, resulting in 20% increase in project completion rate
- Developed and implemented resource allocation system that reduced resource conflicts by 60%, resulting in 15% decrease in project delays
- Maintained accurate resource forecasting report, which allowed organization to make informed decisions on resource allocation and resulted increase in project profitability
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager - Operations
Countrywide Finance India (Bank of America)
11.2005 - 04.2007
- Developed and maintained operational guidelines for HRSC Process
- Streamlined operations by implementing process improvements, resulting in 25% reduction in production time and 20% increase in production output
- Developed and implemented quality control process that reduced defects by 20%, resulting increase in customer satisfaction
- Conducted regular training sessions for team members to improve skills and knowledge, resulting increase in team productivity
- Monitored and maintained compliance with regulatory requirements and industry standards, resulting in zero regulatory violations
- Taught employees how to collaborate on daily job tasks and achieve service targets
- Coordinated with Operations Manager in different operational issues and promotional activities
- Supervised operations team to support operational excellence and excellent customer service.
Education
Bachelor of Arts - English Literature
Bhavans College of Arts, Science And Commerce
Mumbai, India05.1999
Skills
- Business Networking
- Strategic Planning
- Operations Management
- Data-driven decision-making
- Team Leadership
- Recruitment and hiring
- Process Improvements
- Relationship and Team Building
- Organizational Skills
- Verbal and written communication
Certification
- 04/01/20, Diploma in Crisis Management and Auditing, Rauch Education, USA
Accomplishments
- Collaborated with team of 8 in the development and delivery of tailored educational services to meet the unique needs of individual students, resulting in improved scores and increased confidence.
- Certified for Crisis Management and Auditing
- Conducted 20+ Training programs and workshops and 15 + presentations to various industries on safety and crisis management.
- Promoted to Assistant Manager- Operations for HRSC process after one year with the company on special recommendation by the client (BOA).
- Independently supervised and managed 5 teams of 65 employees.
Languages
English
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Business Development Manager
Witty International School
06.2023 - Current
VP of Operations & Student Success Manager(Learning Specialist)
Rauch International India Pvt. Ltd.
03.2020 - 10.2022
Resource Management Professional
KPMG India
09.2019 - 03.2020
Assistant Manager - Operations
Countrywide Finance India (Bank of America)
11.2005 - 04.2007
Bachelor of Arts - English Literature
Bhavans College of Arts, Science And Commerce
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