Effective team leader focused on operational excellence, problem-solving, and delivering consistent results.
Results-driven manager known for fostering collaborative work environment that drives employee engagement and performance.
Ready to bring innovative solutions and foster growth in any assigned role.
Overview
13
13
years of professional experience
4029
4029
years of post-secondary education
Work history
Manager, Sales & Marketing, Liner
Ben Line Agencies (India) Private Limited
Gandhidham, India
2022.05 - Current
Heading the Gujarat Liner Division, driving sales performance across Gujarat and also managing customer base at Maharashtra, Delhi, and Rajasthan.
Handling diverse customer base while consistently achieving sales targets aligned with management and principal expectations.
Executing strategic sales plans to strengthen market presence and increase revenue for our various Principals.
Conduct in-depth market research and analysis, providing regular insights and updates to principals and senior management regarding market & competition.
Looking after port operations at Mundra and Pipavav, ensuring smooth coordination and efficient work flow. Also handling ICD operations including ICD Khodiyar, ICD Sanand, and North region ICDs catering Mundra/Pipavav Ports.
Demonstrating expertise in sales, customer service, export-import documentation, and end-to-end logistics coordination.
Leading, mentoring, and supervising team members in daily operations, enhancing productivity and performance of the Branch liner team.
Proactively resolving operational and team-related challenges by actively engaging in problem-solving and decision-making.
Responsible for performance reviews of the team and identifying areas for improvement.
Playing a key role in achieving organizational goals through effective leadership, teamwork, and process optimization.
Senior Executive,Customer Service & Sales
Ben Line Agencies (India) Private Limited
Gandhidham, India
2018.03 - 2022.05
Fetching new customers & maintaining old customers, performing Sales related activities for all the available sectors.
Providing slot rates to customers, negotiating & final dealing for Various Principals.
ISO Tank (Haz) sales and support.
Daily CBF & updating to Principals.
Handled Customer Service activities, Co-ordinating with customers on daily basis & sorting out their queries.
Senior Executive, Customer Service & Sales
Satkar Container Lines Pvt Ltd.
Gandhidham, India
2012.12 - 2018.03
Handled Customer queries and maintaining all kinds of Customer support.
EAL/ IAL and EDI EGM, IGM submission.
Bill Of Lading preparation and finalisation.
Maintained MIS on daily basis (File, Export Report, Booking Reports, Job Report, etc. on daily basis based on Export vessel/voyage.)
Communication and coordinating with clients to ensure best service.
Education
Post Graduate Diploma in Management - Marketing / Port & Shipping
Tolani Institute of Management Studies
Adipur, Gujarat
2010.06 - 2012.05
Master of Labour Welfare - Labour Welfare
Kachchh University
Bhuj
Bachelor of Arts - Economics
Kuchchh University
Bhuj, Gujarat
Skills
Strong Interpersonal Skills
Excellent Communication and Networking Skills
Leadership Skills
Energetic and Enthusiastic
Problem Solving Skills
Pro Active
Calm under pressure
Emotional Intelligence
Analytical Thinker
Product knowledge
General office administration
Microsoft Office Suite
Ethical conduct
Languages
English
Fluent
Hindi
Fluent
Gujarati
Native
Timeline
Manager, Sales & Marketing, Liner
Ben Line Agencies (India) Private Limited
2022.05 - Current
Senior Executive,Customer Service & Sales
Ben Line Agencies (India) Private Limited
2018.03 - 2022.05
Senior Executive, Customer Service & Sales
Satkar Container Lines Pvt Ltd.
2012.12 - 2018.03
Post Graduate Diploma in Management - Marketing / Port & Shipping