Shwetha
Summary
Proven Associate at Toyota Kirloskar Motor Pvt Ltd, adept in customer service and data analysis, significantly enhanced customer satisfaction through innovative solutions and strategic inventory management. Skilled in fostering stakeholder relationships and excelling in adaptable environments, demonstrating exceptional time management and attention to detail without exceeding a numerical mention.
Overview
5
5
years of professional experience
Work History
Associate
Toyota Kirloskar Motor Pvt Ltd
09.2019 - 11.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelor of Commerce - Accounting And Taxation
Shantidhama Institutions
Bengaluru, India06-2019
Pre University Course - Commerce
Shantidhama Instituitions
Bengaluru, India04-2016
SSLC - Schooling
Alfred Nobel Public School
Bengaluru, India04-2014
Skills
- Customer service
- Time management
- MIS Report Preparation
- Vendors Reconciliation
- Data collection and analysis
- Adaptable and flexible
- Inventory and stocking
- Reliable and responsible
- Vendors management
- Advanced Excel ( V look up)
- Basic accounting
- Record and file management
- Adaptability and flexibility
- Problem-solving abilities
- Tally Prime
- SAP Tool (T - Codes)
- Microsoft Office (Word, Excel, Power Point, Outlook)
- Order management
- Analyzing budget requirement
- Tracking KPI's related to transit & Cost
Accomplishments
- Establishment of Regional Stock Yards:
Being in Automobile industry, Logistics will play major role - Due to high stock management condition company indicated us to establishment of additional parking yards in all the zones (North, South, East & West) for stock management.
It will be results to ontime delivery to customers and also it reduces the logistics lead time.
- Expunged of Manual Documents:
I Expunged manual proof of delivery documents and introduced online POD or E - POD to avoid muda (Manual process )activity
It will be results to avoid large scale of paper consumption which will be harmful for the environment.
Languages
Hindi
Elementary (A2)
English
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)
Telugu
Beginner (A1)
Timeline
Associate
Toyota Kirloskar Motor Pvt Ltd
09.2019 - 11.2024
Bachelor of Commerce - Accounting And Taxation
Shantidhama Institutions
Pre University Course - Commerce
Shantidhama Instituitions
SSLC - Schooling
Alfred Nobel Public School
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