Shwetha Agarwal
Bangalore
Summary
Experienced professional with over a decade of expertise in client onboarding, team leadership, and event/project management. Skilled in optimizing processes, enhancing customer success, and flawlessly executing end-to-end events. Proficient in Excel, recognized for proactive, solution-oriented approach, and outstanding communication skills.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Artist Manager
Nineone Inc
Bengaluru
11.2023 - Current
- Managing a diverse roster of artists, coordinating bookings, schedules, and brand collaborations.
- End-to-end planning and execution of live shows, private events, and corporate activations across India.
- Liaising with clients, venues, vendors, and internal creative teams to deliver smooth and successful events.
- Overseeing project timelines, resource planning, and logistical arrangements from ideation to completion.
- Handling artist hospitality, travel, tech riders, and ensuring performance readiness and client satisfaction.
- Creating promotional strategies and supporting social media campaigns for events and artist releases.
- Managing post-event reports, client feedback, and maintaining strong professional relationships.
- Constantly improvising processes to elevate artist branding and project execution standards.
Onboarding Specialist
Onsurity Technologies Private Ltd
Bengaluru
11.2021 - 11.2023
- Joined as a contractual employee and transitioned to a permanent role within 6 months based on performance.
- Managed end-to-end onboarding of SMEs and their employees—including contractors, interns, and consultants—ensuring accurate documentation and timely system registration.
- Maintained and updated sensitive client data in Excel and internal platforms with high accuracy and confidentiality.
- Delivered a customer-first onboarding experience by handling queries, resolving concerns, and providing clear product/policy guidance over calls and emails.
- Acted as the primary point of contact for onboarding-related escalations, demonstrating empathy, urgency, and problem-solving efficiency.
- Collaborated closely with support, tech, and insurance teams to streamline onboarding workflows and resolve client blockers.
- Prepared and shared weekly onboarding performance dashboards and progress reports with internal stakeholders.
- Developed a strong understanding of Onsurity’s healthcare benefits platform to advise clients on suitable subscription plans.
- Ensured customer satisfaction remained high during onboarding by delivering tailored support and continuously improving service delivery.
- Proactively identified process inefficiencies, raised recommendations, and contributed to enhancements in internal SOPs and service levels.
Team Lead
Transworld System Inc
Bengaluru
06.2020 - 10.2020
- Worked with Assurant Team handling review of insurance documents sent by client
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Created capacity planner for project.
- Preparing and monitoring utilization and efficiency of each team member
- Motivated and trained employees to maximize team productivity.
- Cultivated productive and safe atmosphere while supervising team of 40 employees working with Insurance process
Team Lead
Altisource Business Solutions Pvt Ltd
Bengaluru
12.2016 - 11.2019
- Worked on end to end automation of process.
- Assigned daily employee tasks and monitored activity and completion.
- Managed schedules, accepted time off requests and found coverage for short shifts
- Preparing various reports to capture and meet standard KPIs.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Operational responsibilities such as Target deliverable, Workflow Management & Quality Audits.
- People Management and responsibilities such as Appraisals, Attendance adherence & escalation management.
- Vendor Management responsibilities such as Vendor performance score, discussions and process revisiting to improve vendor performance.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Held meetings with employees to evaluate performance and make plans for improvement.
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
- Handling Capacity management of all resources in projects (Raising seat allocation request demands, allocating seats, releasing seats)
Floor Lead
Altisource Business Solution Pvt Ltd
Bengaluru
12.2014 - 12.2016
- Maintained team day to day Production Activity and sending Monthly Production for Team ICP.
- Worked on Team's daily activity reports.
- Conducted weekly calibrations calls with Quality team.
- Performed Quality check and providing feed backs on various areas of process.
- Worked as Team coach doing Quality monitoring and providing support to agents.
- Worked as backup Team Manager for process which includes maintaining process shrinkage, attrition and process hygiene.
Associate-Senior Associate
Altisource Business Solutions Private Ltd
Bengaluru
04.2010 - 12.2014
- Associated with MLS team that lists properties in various MLS systems in order to get property sold.
- Worked on customer care email to enhance customer service and customer satisfaction.
- Had track of property status on internal system and change status on external MLS sites accordingly on day to day basis.
- Communicated with Listing agent about property issues and provide required docs in time.
- Managed Turnaround time of more than 95% for new properties that come in to market.
Education
Bachelor of Commerce - Accounts
Maharani Lakshmi Ammanni College Of Women
Bengaluru 01.2005 - 01.2008
PUC Majors - Commerce
Malleshwaram Ladies Association
Bengaluru 01.2003 - 01.2005
Skills
- Client Onboarding & Customer Success
- Team & People Management
- Project & Event Management
- Operations & Process Optimization
- Communication & Interpersonal Skills
- Analytical & Technical Proficiency
- Adaptability & Problem-Solving
Timeline
Artist Manager
Nineone Inc
11.2023 - Current
Onboarding Specialist
Onsurity Technologies Private Ltd
11.2021 - 11.2023
Team Lead
Transworld System Inc
06.2020 - 10.2020
Team Lead
Altisource Business Solutions Pvt Ltd
12.2016 - 11.2019
Floor Lead
Altisource Business Solution Pvt Ltd
12.2014 - 12.2016
Associate-Senior Associate
Altisource Business Solutions Private Ltd
04.2010 - 12.2014
Bachelor of Commerce - Accounts
Maharani Lakshmi Ammanni College Of Women
01.2005 - 01.2008
PUC Majors - Commerce
Malleshwaram Ladies Association
01.2003 - 01.2005
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