Shwetha Jagadish
Project Management Lead
Bangalore
Summary
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Project Management Team Leader
Accenture Solution Pvt Ltd
08.2012 - Current
- Maintained detailed documentation of all projects managed, establishing a valuable knowledge base for future reference.
- Streamlined project management processes for increased team efficiency and improved project outcomes.
- Optimized resource allocation across multiple projects simultaneously without compromising quality or timeline adherence.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Monitor costs, timescales and resources used, and take action where these deviate from agreed tolerances. Ensure that delivered IT systems/solutions are implemented within these criteria.
- Coordinated with stakeholders to identify project requirements, aligning goals and expectations for successful results.
- Utilize Power BI to create a interactive dashboard and reports for date visualization and business intelligence
- Developed and customized model driven and canvas apps using Power apps to meet specific business requirement and streamline processes
- Integrated Power Automate to automate workflows and business processes, including approvals, notification and data validations
- Design and implemented Sharepoint solutions, including intranet portals, document management system and workflow automation
PMO Analyst
Data Core Technologies
02.2011 - 08.2012
- Enhanced project efficiency by implementing PMO processes and best practices.
- Implemented quality assurance measures to maintain high standards throughout all stages of the project lifecycle.
- Conducted post-project evaluations to identify areas of strength and opportunities for improvement in future endeavors.
- Enhanced overall team productivity by establishing clear expectations, setting priorities, and offering guidance as needed for task completion.
- Managed stakeholder expectations through regular presentations, status reports, and issue resolution discussions during the course of projects.
Technical Support Representative
Mphasis An HP Company
03.2009 - 04.2010
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Demonstrated adaptability by supporting customers with various levels of technical proficiency, tailoring explanations and instructions accordingly without sacrificing accuracy or effectiveness.
- Increased customer satisfaction by providing timely and accurate technical support for internet-related issues.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Information Science
Karnataka State Open University
Bangalore 04.2001 -
High School Diploma -
Karnataka Technical Board
Bangalore 04.2001 -
Skills
Meeting facilitation
Certification
Microsoft Certified Professional
Timeline
Project Management Team Leader
Accenture Solution Pvt Ltd
08.2012 - Current
PMO Analyst
Data Core Technologies
02.2011 - 08.2012
Technical Support Representative
Mphasis An HP Company
03.2009 - 04.2010
Bachelor of Science - Information Science
Karnataka State Open University
04.2001 -
High School Diploma -
Karnataka Technical Board
04.2001 -
Microsoft Certified Professional
Prince2
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