Reading Books, Keeping track of emerging technologies and gadgets, Politics and Sports Professional Mehandi artist, Drawing , Painting and Singing
Shwetha L R
Inside Sales Representative
Bengaluru
Summary
I aspire to learn new things and apply my technical and analytical skills in the work for the development of the organization and help to grow my career with it.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Inside Sales Representative
Revv Infosystems
07.2025 - Current
- Provided customer support and handled data entryReach out to potential customers via phone, email, or messaging apps
- Understand their needs and pitch products/services that fit
- Handle objections, negotiate deals, and close sales
- Build relationships with customers to drive repeat business
- Meet sales targets and goals set by the team
Customer Support and Data Entry Executive
Canara Bank Head Office (CCPC)
01.2021 - 02.2025
- Provided customer support and handled data entry
- Handle customer queries via phone, email, chat, or social media
- Resolve issues with products/services, providing solutions or alternatives
- Escalate complex issues to seniors when needed
- Keep customers happy and informed about their concerns
- Document interactions and update CRM systems
- Meet customer satisfaction targets and SLAs (Service Level Agreements)
Education
Diploma - Electronics and communication
Department of Technical Education
MES Polytechnic Madhugiri, Tumkur Dist Karnataka01-2017
SSLC -
Karnataka Secondary Education Examination Board
GHS Sakkaregollahalli, Doddaballapura Taluk, KA01-2013
Skills
Basic computer knowledge
Excel, Data analysis and visualization (charts, pivot tables)
Formulas and functions (VLOOKUP, INDEX/MATCH, SUMIFS)
Data management (filtering, sorting, grouping)
Dashboard creation
Automation (macros, VBA)
Reporting and presentation
Outlook 2016 and 2021
Email management (organizing, filtering, categorizing)
Calendar management (scheduling, reminders)
Meeting and appointment scheduling
Interests
Timeline
Inside Sales Representative
Revv Infosystems
07.2025 - Current
Customer Support and Data Entry Executive
Canara Bank Head Office (CCPC)
01.2021 - 02.2025
Diploma - Electronics and communication
Department of Technical Education
SSLC -
Karnataka Secondary Education Examination Board
WORK DESCRIPTION
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Analyzing and reporting customer data to devise new strategies or update the existing ones.
- Ensuring the customer has a positive experience with the company.
- Coordinating sales activities and communicating with customers via phone, email, and chat
- Supporting sales team with data, reports, and admin tasks
- Managing sales pipeline and updating CRM