Shwetha Rao
Senior Account Manager - VIP Suppliers
Bangalore
Summary
Results-oriented professional with expertise in account management, order management, and service planning for top-tier customers/suppliers. Proven ability to handle enterprise-level clients, ensuring optimal satisfaction. Holds a Bachelor's degree from Jain University. Adept at fostering strong client relationships and implementing strategic plans to enhance service delivery and customer experience.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Assistant Product Manager
Element 14
03.2022 - Current
- Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
- Stayed current on new shopper trends in categories of personal responsibility.
- Managed cross-functional teams to commercialize new products and drive improvements.
- Analyzed consumer and financial data to develop strategic insights and make clear and compelling recommendations for overall business growth.
- Led category, brand, competitive and promotional analyses to identify trends leading to key consumer conclusions and implications on marketing strategy.
- Product Creation (Using PIF & Batch forms) – Accountable for creation of NPIs for Passive Components for 18+ tier 1 suppliers to agreed BU targets, by ensuring high quality of data & content be executed in timely manner Globally(EU, APAC & US regions).
- Maintaining Excellent Rapport with Suppliers by having monthly / Quarterly business calls to gather information on their New / High running products in market, track inventory levels post PO placing, work on reduction of MOQ to manage risks and competitive pricing for new products.
- Work with different teams like Product data team, imaging team,purchasing teams etc. to make sure the new products are correctly set up on web with sufficient stock levels to meet timely customer demands.
- Manage Product Range - A methodical High Runner analysis were conducted on HSD reports shared by Suppliers, once every 2 months for all the tier 1 suppliers to fill the gaps in ranges, mainly focusing on range expansion.
- Work on strategic initiatives to enhance the product range content; helping drive and support e-commerce plans/strategy.
- Support on activities to improve Return on Material metrics. Actively worked on activities like Reduction of Duplicates for Resistor Category (Using tools like E data, data Correction for wrongly set up parts, NSAM to Stocking activity based on High Runners shared by Suppliers, stock Movement activity for NDS SKUs, extracting Investment reports and Inventory checks for maintaining Stock levels (QlikView & Power BI tools), Supplier account Flip activity for a successful buy of stocks using SCTK tool., working of adding the alternatives & attending to PCN requests, worked on SPOP Analysis (Complete transfer of Supplier business from US to UK region) for Panasonic Supplier for all categories Globally.- Inventory Management - Manage parts throughout the product lifecycle including, NPI performance, EOL, SKU flagging, non-Stocked range management, Sales block.
Schneider Electric
Schneider Electric
07.2019 - 12.2021
- Key Account Management and SPOC handling.
- Managing Tier 1 VIP Clients (HDFC, CBEC, Philips, KRCL, Reliance Groups, OICL).
- Handle Complex Order Management Technicalities.
- Taking care of Order Management, Order Alterations changes and Returns.
- Complaint Registration and Case Generation.
- Invoice Validation, Purchase Order, Shipments.
- I also handle Return purchase order creation based on defectives and stockouts.
- Warranty and AMC Validation.
- Meeting Tier 1 Clients Quarterly at their office premises
- Work with Service managers , RTS and regional heads closely to resolve customer complaints.
- Worked with Global HR Team and conducted back to back sessions and presentations on topics such as Personality Development, Behavioral Analysis and my suggested study on DISC Analysis to the CCC Teams at Bangalore and Mohali.
- Active member of CCC employee council and conducted Learning Ninja every Friday, a learning session to improve Individuals understand their behavioral patterns and move towards continuous personality development
Service Planner - CCP (Customer Care Professional)
TE Connectivity
01.2018 - 07.2019
- Contributed to development, implementation, and execution of maintenance programs.
- Managed Enterprise accounts.
- Inbound Quotation Handling.
- Customer Profile Handling.
- Follow-up with Logistics Team, Product Engineers and Allocators.
- Creation of Return Orders / Shipments.
- Direct Revenue Generators.
- Work on Blocked / Rejected Orders and Shipments.
- Backlog Management / Order Changes.
Education
BBA - Business Adminstration
Jain College of Business Administration
Hubli, Karnataka 08.2016
Skills
Stakeholder Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant Product Manager
Element 14
03.2022 - Current
Schneider Electric
Schneider Electric
07.2019 - 12.2021
Service Planner - CCP (Customer Care Professional)
TE Connectivity
01.2018 - 07.2019
BBA - Business Adminstration
Jain College of Business Administration
Similar Profiles
Keerti JogiKeerti Jogi
Assistant Product Manager at Element 14Assistant Product Manager at Element 14
Chinmay YadavChinmay Yadav
Purchasing Analyst at Element 14Purchasing Analyst at Element 14
S YasmeenS Yasmeen
Non-Voice Process at Element 14Non-Voice Process at Element 14