Shwetha Shetty
Banker
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Language
Work History
Senior Relationship Manager-NRI Segment
Kotak Mahindra Bank Ltd
3 2023 - Current
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues
- The role entails deepening the relationship by providing solutions to meet the requirements of the NRI customers and enduring value added customer service
- To closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening.
Key Accounts Manager-Corporate Cards
HDFC Bank Ltd
09.2021 - 03.2023
- Handling four clusters Mangalore, Udupi, Shimoga & Davangere for corporate card Business
- Coordinating with the Branches, RM's and other branch resources for corporate card
- Training and guiding them on the product
- NTB-New acquisition and customer retention
- Expanding relationship with existing customers by continuously proposing solutions that meet their objectives.
- Built and maintained strong client relationships to drive business growth.
- Established trust-based relationships with clients by consistently exceeding expectations regarding communication, responsiveness, and issue resolution.
- Provided valuable insights to product development teams based on customer feedback, driving innovation in offerings.
Cluster Sales Manager-Handling branches of Mangalore cluster (Retail Forex & Remittances-International Retail Department)
Axis Bank Ltd
07.2016 - 08.2021
- Handling the retail forex business of all branches of Mangalore cluster
- Supporting & guiding the branches to reach their Retail Forex target for the FY
- Train the branches on the process flow and guiding them on how to generate new forex business by conducting periodical sessions (coffee with forex sessions)
- Generating new business by meeting new clients and doing tie-ups for forex business
- Generating referral leads for outward remittances & travel cards.
Assistant Manager (Customer Care-Forex Dept.)
Thomas Cook India Ltd
09.2009 - 06.2015
- Handling the Foreign exchange operations at branch
- Handling day to day business activities of branch including Retail walk-in customers who walk-in to branch for currency exchange, MoneyGram, outward remittance & Wholesale business including bulk buying and selling of currencies
- Stock tallying and petty cash
- Maintaining good relationship with the FFMC's to ensure regular business flow in wholesale.
Team Leader (Customer Care Dept.)
Paytronic Network India Ltd
06.2008 - 06.2009
- Managing a team of Customer Care Executives catering to Paytronic merchants and distributors
- Ensure real-time solving of customer's issues
- Handling of issues which have been escalated and ensure a speedy resolution to the issue by following up with concerned departments
- Train Team members on new updates regarding new products and new schemes launched by the company
- Currently also a member of easy recharge escalation matrix
- The job includes coordinating with service providers (prepaid mobile recharge) regarding issues raised by our merchants
- Checking for wrong entries and rectifying them.
Office executive
IDBI Bank
08.2007 - 06.2008
- Handling front office, attending walk-in customers and customer complaint management
- Booking new business for the branch through Tele-calling & customer references
- Cross selling investment products including FD's, Mutual fund, Insurance & Tax saving investments
- Tracking of investment performance and regular update of investment options
- Handling documentation according to banks KYC requirements.
Education
M.COM -
Mysore University
B.COM - undefined
Mangalore University
PUC - undefined
Dept. of Pre-University Education, Karnataka
SSLC - undefined
Karnataka Secondary Education Board, Bangalore
Skills
Sales management
Business Relationship Management
Planning and coordination
Adaptability
Adaptability
Personal Information
- Spouse Name: Suhas Shetty
- Date of Birth: 08/06/85
- Gender: Female
- Marital Status: Married
Timeline
Key Accounts Manager-Corporate Cards
HDFC Bank Ltd
09.2021 - 03.2023
Cluster Sales Manager-Handling branches of Mangalore cluster (Retail Forex & Remittances-International Retail Department)
Axis Bank Ltd
07.2016 - 08.2021
Assistant Manager (Customer Care-Forex Dept.)
Thomas Cook India Ltd
09.2009 - 06.2015
Team Leader (Customer Care Dept.)
Paytronic Network India Ltd
06.2008 - 06.2009
Office executive
IDBI Bank
08.2007 - 06.2008
Senior Relationship Manager-NRI Segment
Kotak Mahindra Bank Ltd
3 2023 - Current
M.COM -
Mysore University
B.COM - undefined
Mangalore University
PUC - undefined
Dept. of Pre-University Education, Karnataka
SSLC - undefined
Karnataka Secondary Education Board, Bangalore