Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shwetha Shylu R

Assistant Manager
Bengaluru

Summary

Experienced finance professional with a dynamic background at Genpact, specializing in account reconciliation and team management. Demonstrated success in reducing outstanding accounts and improving cash flow through effective negotiation and training. Proficient in SAP and High Radius systems, driving organizational objectives while fostering a collaborative team environment.

Overview

14
14
years of professional experience
4
4
Languages

Work History

Assistant Manager

Genpact
12.2022 - Current
  • Carried out regular customer credit checks, assessing, and adjusting account credit limits according to score findings.
  • Utilized excellent negotiation skills to minimize debtor days, improving overall financial efficiency.
  • Implemented procedures and policies to facilitate timely payments, maintaining a high level of customer retention.
  • Collaborated effectively with sales teams to ensure that outstanding debts were paid within agreed timeframes.
  • Managed customer service inquiries and complaints in a timely manner.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed performance data and forecasted results for upper management.
  • Managing a team of six.

Credit and Collection Specialist

Merck Life Science
01.2017 - 12.2022
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Trained new team members on scripts, company services, and collection strategies
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Advised customers of alternative actions and strategies for debt repayment
  • Worked with customers to create a debt repayment plan based on current financial conditions
  • Processed debtor payments and updated accounts to reflect new balances
  • Entered client details and notes into the system for interdepartmental access and review
  • Working with Internal Sales Team, Account Managers and Customer service team to gather the required information to resolve the account/issue related invoices
  • Aiding during an internal and external audit
  • Taking an active part in the conference call with the buyers / respective Leads / Managers for a quick resolution and to take future actions to avoid the same issues
  • Investigating Intercompany payments
  • Completing all the accounts / collection-related activities to meet the team / organizational objectives
  • Reduced total number of outstanding accounts by consistently pursuing debtors and reclaiming owed funds

Senior Process Associate

Hewlett Packard Enterprise
01.2011 - 01.2017
  • Responsible for Cash application on the customers for the various kinds of payments such as Bank transfers, Cheques payments, Bills of Exchange payments, etc
  • Met month-end reporting objectives and deadlines
  • Preparing daily workloads for the team & coordinating the daily allocation of work
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes
  • Updating the SOP with the new process changes received share the same with the respective stakeholder and have the sign-off process done
  • Also, have a periodic review with the new team member
  • Contact Market authority for information relating to unapplied payments CRMs
  • Performed daily account reconciliation and verification to maintain daily records
  • Maintained account accuracy by reviewing and reconciling checks monthly
  • Verified cash flow and electronic transactions from the credit card system to balance registers
  • Supporting the team by actively taking part in internal/external audits by sharing the data requested and submitting proof of evidence for the same during the review
  • As an SME, ensure the daily quality check is been performed on the key and critical activity to ensure no impact on deliverables

Education

B.com -

Mount Carmel College
04.2001 -

Skills

    • SAP

    • Oracle

    • MS Office

    • SFDC

    • CRM

    • High radius

    • Account reconciliation

    • Operations management

    • Team leadership

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Accomplishments

Process Transition, Successful transition & stabilization of Cash Collections process from Europe region - 5 Months.

Timeline

Assistant Manager

Genpact
12.2022 - Current

Credit and Collection Specialist

Merck Life Science
01.2017 - 12.2022

Senior Process Associate

Hewlett Packard Enterprise
01.2011 - 01.2017

B.com -

Mount Carmel College
04.2001 -

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Shwetha Shylu RAssistant Manager