Shwetha SN

• Consistently performed end-to-end RCSA testing, Compliance testing, Outcome-based testing, Issue validation testing, Targeted testing for moderate to high/complex risk review activities within Consumer Lending Line of Business.
• Proactively involved and led walkthrough, Control Design Assessment, Scoping, Developed Test scripts, Test strategy.
• Prepared engagement reports that summarize testing activities and communicated findings to the business stakeholders.
• Trained new joiners and supported their successful onboarding. Assisted with system access and ensured timely completion of mandatory trainings.

Commercial Banking - Equipment Finance - Account Modification.

• Active participation in process migration, sharing daily minutes, and shadowing practice sessions.
• Tracking procedure updates.
• New joiner training.
• Performing daily quality checks.

• Regular review of insurance coverage on Small Business Loans.
• Scheduled follow-up with underwriters, agencies, and loan coordinators to obtain the proof of insurance certificate.
• The lender places insurance on behalf of the borrower to secure the loan.

• Commercial Banking - Wholesale Loan Servicing (WLS) - Collateral and Insurance Monitoring .

Key Responsibilities

• New hire onboarding and end to end process training.
• Work allocation and query handling.
• Assess and modify operational procedures and tools to achieve optimum quality control.
• Regular interaction with the clients to share the process updates
• Publish Employee Scorecard, KPI, Monthly reports.
• Leave planning and capacity management.
• Managing shared mailbox and responding to onshore queries.
• Achieve SLA and quality targets for the team
• Meet internal and external regulatory standards by conducting scheduled procedural and tool audits.

• Review the completeness of loan documents and image them into the repository.
• Spearheaded the migration by owning end-to-end responsibilities, starting from raising access to new employees, reviewing procedures, sharing daily minutes of training, tracking updates and new learnings, and preparing flow charts and checklists.
• Managed the team in the absence of the manager for 8 months.
• Built a strong relationship with onshore partners.

• Managing the lien on property during the loan life cycle.
• Reporting the lien during the origination of the loan, annual continuation, and lien release at the end of the loan term.
• Active participation in UCC migration calls, tracking updates, and daily reporting of training status, along with employee scorecard.