SHWETHA VENKATESHMURTHY
Bangalore
Summary
Action-driven professional with 10 years of extensive experience in AR invoicing, auditing operations, projects, and order-to-cash cross-functional team processes, consistently delivering strong and sustainable outcomes. Skilled in identifying and implementing process improvements, business transformations, and stabilization opportunities. Expertise includes task prioritization, time management, training management, stakeholder relations, a growth mindset, goal orientation, and impactful presentations.
Overview
10
10
years of professional experience
Work History
Principal Analyst-OTC
AB INBEV GCC Services India Pvt Ltd
Bengaluru
03.2018 - Current
- Received an opportunity to lead the U.S. Invoicing team as Associate Manager (SPOC).
- Demonstrated extreme ownership by leading stakeholder calls, driving monthly PRP discussions, making effective decisions, and showcasing strong stakeholder management skills.
- Achieved a 100% Net Promoter Score (NPS) for the U.S. Invoicing Team from BSC stakeholders over the past 12 months, reflecting exceptional service quality and stakeholder satisfaction.
- Ensured delivery of operational performance across GCC/Zones in alignment with agreed SLAs and KPIs, while maintaining full adherence to SOX, MICS, and audit compliance standards.
- Collaborated with brewery operations teams to analyze and understand financial implications, enabling informed decision-making, and improved cost control.
- Ensured timely closure of books and maintained accuracy and quality across key activities such as ERP accounting, invoicing accuracy, and customer account reconciliation, through effective coordination with GCC teams, Country, and Zone Controllers.
- Identified an opportunity in Maine permits activity and collaborated with the BSC team to implement a Power Apps tool with support from the HCL Power Apps team
- This strategic initiative enhances efficiency and optimizes processes
- Identified process gaps and proposed effective business solutions. Proactively initiated root cause analysis and demonstrated strong problem-solving capabilities.
- Identified automation opportunities in balancing activities and collaborated with the BSC Finance and BSC IT teams to implement a new Power Apps automation tool
- This proactive, cross-functional initiative enhances process efficiency and optimization.
- Collaborated with stakeholders to develop meaningful, data-driven financial insights that supported strategic decision-making.
- Validating the Delegation of Authority (DAG) approval levels for all manual credits and debits to ensure compliance, prevent SOX and MICS failures, and drive process improvements
- Built controls on Deliver to Invoice (DTI) for Beer Invoicing and VOP Invoicing process to enhance accuracy and achieve MICS KPI targets
- Possess strong domain expertise in the Order to Cash process, with a proven ability to resolve critical business needs and issues for stakeholders across all zones in a timely manner.
- Effectively communicated complex financial concepts to both financial and non-financial stakeholders, ensuring clarity and alignment across cross-functional teams.
- Collaborated with the Prague Invoicing team and successfully transitioned the Split to Summary Invoice Conversion process from the Czech Republic remotely in April 2024, ensuring a smooth and efficient migration.
- As a process improvement initiative, we transitioned reconciliation activities to the actual process owners (U.S. Collection and Intercompany team) to enhance reconciliation quality and accuracy.
Senior Associate-Order to Cash
Accenture Solution Private ltd
Bengaluru
03.2015 - 02.2018
- Managing key operational functions, including KPIs, SLA adherence, volume management, team utilization, customer satisfaction (C-SAT), root cause analysis (RCA), forecasting, unit-time reviews, and training needs assessment
- Successfully transitioned the end-to-end AR Invoicing and Accounts Receivables reconciliation process from Argentina and the US remotely, ensuring a smooth and efficient migration
- Implementing strategic measures to reduce turnaround time (TAT), streamline operations, and enhance service efficiency through process optimization
- Driving seamless process migrations by identifying opportunities for improvement in collaboration with process experts
- Establishing targets, SOPs, and SLAs while maintaining high standards for quality and productivity
- Proactively identifying process risks and working closely with the Risk Management Team to ensure effective controls are in place
- Handling escalated cases, conducting in-depth analysis, and providing resolutions in coordination with senior management
- Ensuring 100% compliance with internal and external audits, accurately coding invoices and credit notes to the correct GL accounts, and meeting customer delivery deadlines
Education
Cost and Management Accountant - Cost And Management
The Institute of Cost Accountants of India (ICMAI)
06-2028
Bachelors in Commerce -
Seshadripuram Commerce College
05.2014
Skills
- Strong Verbal and Written Communication Skills
- Time management
- Adaptability
- Risk management
- Team building
- Stakeholder management
- Risk management
- Process Improvement
- Critical thinking and analysis
- Training Management
- Collaborative problem solving
- Decision-making
- Financial analysis
- Operational efficiency
Process Improvement Projects
- In 2018–2019, led Phase 1 of the process stabilization project in collaboration with BSC and Infosys IT teams. Focused on balancing and reducing errors and hold counts in daily sales activities, resulting in a 40% efficiency improvement (equivalent to 0.6 FTE)
- In 2019–2020, led Phase 2 of the process stabilization project in collaboration with BSC and Infosys IT teams, focusing on balancing and reducing errors and holds in daily sales activities through the implementation of PDCN setup enhancements.
- In 2023-2024, the Early Warning System (EWS)Missing Shipment projectsuccessfully achieved a $1.3M cash fl ow value creation through theimplementation of an analytical model.
Tools Expertise
- SAP
- Microfocus
- MS Office Applications
- Dotnet
Timeline
Principal Analyst-OTC
AB INBEV GCC Services India Pvt Ltd
03.2018 - Current
Senior Associate-Order to Cash
Accenture Solution Private ltd
03.2015 - 02.2018
Cost and Management Accountant - Cost And Management
The Institute of Cost Accountants of India (ICMAI)
Bachelors in Commerce -
Seshadripuram Commerce College
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