Shwetha K
Bengaluru
Summary
"I am an experienced Rider Assistance Coordinator with 1.5 years of expertise in managing rider operations for fast-paced delivery services. I am skilled in troubleshooting delivery issues, optimizing routes, and ensuring on-time deliveries while maintaining high levels of rider safety and compliance. I am now looking to transition into a new role where I can apply my skills and grow within a forward-thinking organization."
Overview
1
1
year of professional experience
Work History
Rider Assistance Coordinator
Zepto
09.2023 - Current
- Resolving rider complaints by identifying root causes and implementing effective solutions in a professional manner
- Troubleshooting delivery challenges, such as route issues, delays, or system errors
- Problem-solving and conflict resolution skills
- Deep understanding of operational logistics and rider management systems
Education
.
Skills
- Communication Skills
- Flexibility
- Ability to Handle Stress
- Active Listening
- Data Analysis and Reporting
Technical Skills
MS Excel
Power Point
Power BI (In Progress – Currently Enrolled in a Course)Focusing on creating dynamic dashboards and reports.
Timeline
Rider Assistance Coordinator
Zepto
09.2023 - Current
.
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