Shwetha M K

To Achieve high career growth through a continuous learning process and keep myself dynamic, work in a challenging work environment where I can utilize my experience and knowledge to contribute significantly towards the success of an organization and enable myself to grow along with the firm.

• Operating System : Windows 7,8,10 and 11
• SAP
• MySQL
• AutoCAD
• StaadPro
• 3 DS MAX
• Estimation
• Revit
• Bill of Quantity

 Wipro Ltd Mysore (30th June 2021 to Present)

• Provided L-1 Support to troubleshoot issues in various applications like Employee Movement , Employee Separation , Customer centricity tool, Promotion tool, Pragati, Resignation tool, MSD CRM , Power of Attorney and WCC for internal employees of Wipro both Onsite and Offshore
• Provided L-3 Support to troubleshoot issues in Resignation Portal for internal employees of Wipro both Onsite and Offshore via Employee Separation application.
• Provided end user support in Application Level.
• Handling 1st Level of Escalation.
• Maintaining daily and weekly jobs of Employee Seperation Application.
• Resolving incidents raised by the customers using Helpline and Service now tool ensuring that the incidents are resolved before breach.
• Communicating with clients and working on escalated Cases.
• Tracking incidents through Helpline and Service now Portal and prioritizing based on impact and urgency.
• Reducing number of incidents and ensure better tracking through speed resolution and problem diagnosis.
• Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
• Supported at War room for post quantum production.

• Worked as an Intern at ‘KERS’ on “Road Soil Mechanics and Foundation Engineering” for duration of 4 weeks.
• Worked as an Intern at “Baruni Civil Consultants Pvt Ltd”, for the duration of 4 Weeks.
• Project : Use of Waste Plastic in Bituminous Road Construction
• Paticipated in Intercollege fests
• Participated as Co-ordinator during MahaDasara in MITM
• Participated as Co-ordinator in “Shilanyas” at MITM

I am confident of my ability to work in the team. I hereby declare that the above given information is true to the best of my knowledge.

Place: Mysore

Shwetha M K