Summary
Overview
Work History
Education
Skills
Additionalinformation
Activities
Personal Information
Languages
Timeline
Generic

Shyam

Bangalore

Summary

My goal is to get into IT company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

Overview

7
7
years of professional experience

Work History

Technical Support Specialist

Amazon Transportation services Pvt. Ltd.
Banglore
10.2023 - Current
  • Provided comprehensive technical support to customers via telephone, email and chat.
  • Resolved customer issues related to operating systems, network connectivity, software applications and hardware components.
  • Developed and maintained relationships with clients and vendors.
  • Identified opportunities for upselling products or services based on customer needs.
  • Collaborated with internal teams to resolve escalated customer queries quickly.

customer support executive (Brand-3)

Altruist Technologies pvt Ltd
08.2022 - 06.2023
  • Responsible for ensuring that customers receive a positive experience when interacting with company
  • Its involve answering phone calls, responding to emails or live chats, and resolving customer issues promptly and professionally.

Associate (Non-voice process)MPL

Solid system global pvt ltd
09.2021 - 06.2022
  • Supporting senior level staff, performing research and analysis, managing projects or tasks, preparing reports, helping to develop and implement strategies, and maintaining good relationships with clients or customers
  • Additionally collaborate with team members, and contribute to problem-solving and decision-making processes.

operations executives

CITYLIGHTS CONSTRUCTIONS
09.2019 - 05.2020
  • Driving, handling & monitoring the team of sales executives
  • Attain the customers and assign it to sales executive and senior sales executive for site visit
  • Close the deal by taking customers booking for flats and apartments
  • Clear the customer doubts and collect the second payments
  • Check the day wise and weekly wise sale report of executives
  • Allign day wise review meeting at end of the day.

Sale Executive and Worked as Operations Executive

One97 Communication(Paytm)
11.2017 - 07.2019
  • Closely working with sales team for reaching target tonnage
  • Interaction with customers for better delivery, quality and fulfilment
  • Daily sales report and collection summary and submit to Finance and accounts department
  • Introduction of special schemes like peak day to reach required turnover
  • Successfully addressed concerns regarding disputed charges, out-of-stock products, and deliveries not made.
  • Performed cluster based and item wise sales analysis reporting.

Education

Bachelor of Computer Applications (BCA) -

Bangalore University
01.2016

CEBA -

Pre-University College
01.2013

SSLC -

Chimaya Vidya Mandira School
01.2010

Skills

  • Sound Knowledge of MS-Word
  • Excel
  • PowerPoint
  • Typewriting speed
  • Using the internet
  • Conducting monthly sessions/ training
  • Monitoring the enrollments and achievements
  • Product comparison with differentiation
  • Building of team with proper agenda and motivation
  • Increase efficiency and goal based target setting
  • Manage, motivate & provide training to team
  • Co-ordinate all activities related to sales
  • Meeting with clients to understand their requirements
  • Prepare customized proposal and solution
  • Strategic business planning & sales strategy development
  • Analyze market & identify and develop new markets
  • Conceptualizing and implementing effective strategies
  • Setting business goals & developing business plans

Additionalinformation

06/26/1995, Bangalore, Single, Travelling,  Painting and Cooking.

Activities

  • Excellent communication and Interpersonal skills
  • Can quickly adopt a new environment
  • Passionate about work
  • Ambitious, hardworking & result oriented
  • Time Management
  • Self-Confidence
  • Ability to learn things quickly

Personal Information

Date of Birth: 06/26/1995

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Timeline

Technical Support Specialist

Amazon Transportation services Pvt. Ltd.
10.2023 - Current

customer support executive (Brand-3)

Altruist Technologies pvt Ltd
08.2022 - 06.2023

Associate (Non-voice process)MPL

Solid system global pvt ltd
09.2021 - 06.2022

operations executives

CITYLIGHTS CONSTRUCTIONS
09.2019 - 05.2020

Sale Executive and Worked as Operations Executive

One97 Communication(Paytm)
11.2017 - 07.2019

Bachelor of Computer Applications (BCA) -

Bangalore University

CEBA -

Pre-University College

SSLC -

Chimaya Vidya Mandira School

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Shyam