SHYAM BABU G K

1. Strategic Leadership & Business Development 2. Sales & Marketing Oversight 3. Operational Management 4. Regulatory Compliance & Legal Affairs 5. Financial Accountability 6. Team Management & Development 7. Communication & Reporting 8. Brand Representation

• Develop and implement the overall strategy for DXN in the assigned country.
• Identify new business opportunities, partnerships, and markets.
• Set growth targets and oversee efforts to achieve them.
• Adapt global corporate strategy to fit local market conditions.
• Drive sales performance by managing sales teams, networks, and distributors.
• Implement local marketing campaigns aligned with global branding.
• Monitor and analyze market trends and competitor activity.
• Support the DXN direct-selling model and ensure distributor satisfaction.
• Oversee daily operations including supply chain, warehousing, and logistics.
• Ensure all departments (HR, finance, customer service) function efficiently.
• Maintain alignment with DXN’s standard operating procedures and quality guidelines.
• Ensure compliance with local laws, including health regulations and business licensing.
• Handle any legal issues or governmental interactions.
• Stay updated on policy changes affecting the direct-selling industry.
• Prepare and manage the country-level budget.
• Monitor expenditures and optimize cost-efficiency.
• Generate regular financial reports for headquarters.
• Recruit, train, and manage local staff and executives.
• Foster a strong organizational culture aligned with DXN’s values.
• Conduct performance evaluations and develop staff capabilities.
• Serve as the primary liaison between the country office and DXN headquarters.
• Report regularly on RMs, operational issues, and market feedback.
• Ensure timely communication of corporate updates to local teams and distributors.
• Act as the face of DXN in public forums, media, and industry events.
• Strengthen DXN’s brand presence and reputation in the country.

• Oversee Daily Operations: Supervise daily activities of regional offices, warehouses, and distribution networks across Kerala.
• Inventory and Supply Chain: Ensure optimal stock levels, manage logistics, and coordinate with the central warehouse and local dealers.
• Compliance & SOPs: Implement and enforce company policies, standard operating procedures, and local regulations.
• Vendor & Distributor Coordination: Manage relationships with logistics partners, distributors, and service providers.
• Branch Performance Monitoring: Track and improve performance metrics of branch offices (sales, customer service, Service centres, operational efficiency).
• Marketing Campaigns: Develop and execute regional marketing strategies in line with DXN's national and global branding.
• Digital Marketing: Manage local digital initiatives (social media, Search Engines, online campaigns) to increase brand visibility.
• Events & Promotions: Organize product seminars, awareness campaigns, wellness workshops, and distributor training events.
• Brand Positioning: Ensure consistent and localized messaging that aligns with DXN’s core health and wellness values.
• Support Sales Teams: Provide tools, materials, and strategic input to help sales teams achieve their targets.
• Market Research: Analyze local market trends, competitor activities, and customer preferences.
• Customer Retention: Design loyalty programs, feedback systems, and community engagement to retain existing customers and members.
• Business Growth: Identify and pursue opportunities for regional growth, including new territories or untapped customer segments.
• Distributor Engagement: Build strong relationships with existing DXN distributors and help expand the network.
• Training Programs: Coordinate training and motivational programs for new and existing distributors.
• Incentive Schemes: Promote DXN’s compensation and incentive plans to drive performance and loyalty among network members.
• Performance Reporting: Prepare monthly/quarterly reports on sales, marketing ROI, and operational KPIs.
• Budget Management: Manage marketing and operational budgets effectively, ensuring cost-efficiency.
• Feedback Loop: Incorporate feedback from customers, distributors, and team members to improve strategies and operations.
• Team Coordination: Lead and coordinate cross-functional teams, including marketing, logistics, and customer service.
• Performance Management: Set clear goals, evaluate performance, and support team development through coaching and training.
• Strong leadership and organizational abilities
• Excellent communication and interpersonal skills
• Knowledge of local market dynamics in Kerala
• Understanding of health and wellness industry (DXN product line)
• Proficiency in digital tools and marketing platforms
• Experience in direct selling or MLM (multi-level marketing) is a plus

• Achieve Sales Targets: Drive showroom sales for Bajaj two-wheelers and meet monthly/quarterly targets.
• Customer Engagement: Ensure excellent customer service and manage walk-ins, test rides, and conversions.
• Marketing Initiatives: Plan and execute local marketing campaigns, roadshows, and promotional activities.
• Dealer/DSA Coordination: Work with finance partners and insurance providers to offer bundled services.
• Inventory Control: Manage stock levels of vehicles, accessories, and spare parts.
• Logistics & Delivery: Ensure timely delivery and registration of vehicles.
• Documentation: Oversee proper documentation of sales, insurance, finance, and RTO processes.
• Staff Supervision: Lead, train, and motivate sales executives, service advisors, and support staff.
• Performance Review: Set individual targets, monitor KPIs, and provide performance feedback.
• Recruitment & Training: Hire and develop a skilled and customer-focused team.
• Handle Escalations: Resolve customer complaints and service issues promptly.
• Post-Sales Support: Ensure proper follow-up, service reminders, and satisfaction surveys.
• CRM Initiatives: Implement customer relationship management tools for retention and upselling.
• Billing & Collection: Supervise billing, cash handling, and finance collections.
• Budget Management: Manage branch budget, control costs, and maximize profitability.
• Reporting: Prepare and submit daily/weekly/monthly performance and financial reports to higher management.
• Regulatory Compliance: Ensure adherence to RTO, tax, and insurance norms.
• Safety Protocols: Maintain showroom and workshop safety standards.

• Achieve Sales Targets: Drive showroom sales for Bajaj two-wheelers and meet monthly/quarterly targets.
• Customer Engagement: Ensure excellent customer service and manage walk-ins, test rides, and conversions.
• Marketing Initiatives: Plan and execute local marketing campaigns, roadshows, and promotional activities.
• Dealer/DSA Coordination: Work with finance partners and insurance providers to offer bundled services.
• Inventory Control: Manage stock levels of vehicles, accessories, and spare parts.
• Logistics & Delivery: Ensure timely delivery and registration of vehicles.
• Documentation: Oversee proper documentation of sales, insurance, finance, and RTO processes.
• Staff Supervision: Lead, train, and motivate sales executives, service advisors, and support staff.
• Performance Review: Set individual targets, monitor KPIs, and provide performance feedback.
• Recruitment & Training: Hire and develop a skilled and customer-focused team.
• Handle Escalations: Resolve customer complaints and service issues promptly.
• Post-Sales Support: Ensure proper follow-up, service reminders, and satisfaction surveys.
• CRM Initiatives: Implement customer relationship management tools for retention and upselling.
• Billing & Collection: Supervise billing, cash handling, and finance collections.
• Budget Management: Manage branch budget, control costs, and maximize profitability.
• Reporting: Prepare and submit daily/weekly/monthly performance and financial reports to higher management.
• Regulatory Compliance: Ensure adherence to RTO, tax, and insurance norms.
• Safety Protocols: Maintain showroom and workshop safety standards.

• Understand customer needs, preferences, budget, and intended vehicle use.
• Provide personalized advice and vehicle recommendations based on customer requirements.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Stay updated on Tata Motors’ entire product line, including features, pricing, variants, technical specifications, and promotional offers.
• Explain vehicle features and benefits clearly and confidently.
• Conduct product demonstrations and test drives, highlighting key selling points.
• Guide customers through the sales process from initial inquiry to final purchase.
• Prepare and present price quotations and finance/leasing options.
• Assist customers in completing all sales-related documentation (including registration, insurance, and financing).
• Follow up with leads and inquiries to convert prospects into buyers.
• Work towards achieving individual and team sales targets (monthly/quarterly/annually).
• Participate in promotional events, campaigns, and roadshows organized by Tata Motors or dealership management.
• Upsell and cross-sell additional products like extended warranty, service packages, and accessories.
• Coordinate with finance, insurance, and delivery departments to ensure smooth transaction flow.
• Provide daily/weekly sales reports to the Sales Manager or Team Lead.
• Maintain accurate customer records and sales data using CRM software or dealership management systems.
• Ensure customer satisfaction during and after the sale.
• Assist with vehicle delivery, explain essential features, and complete handover formalities.
• Address any post-sale issues or concerns promptly and escalate as needed.
• Monitor competitor products, prices, and promotions to stay competitive.
• Understand local market trends and customer preferences to tailor the sales pitch.
• Strong interpersonal and communication skills
• Customer-focused attitude and sales orientation
• Good negotiation and persuasion abilities
• Basic understanding of automobile technology
• Proficiency in CRM tools and Microsoft Office
• Fluency in local language(s) and English