Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Location - Current
Professionalcompetencies
Personal Information
Permanentaddress
Interests
Projects
Disclaimer
Certification
Timeline
Generic

Shyam Baskaran

Bengaluru

Summary

I started my career as a Trainee Implementation and support engineer in Relyonsoftech ltd, where I gained exposure in technologies used for Indian Taxation. Currently working as Senior IE Consultant in Sapiens technologies under insurance domain. Knowledgeable in understanding various Products SOP to work as a Support Engineer. Well-versed in SQL, configuration and manual testing. Over 5.7 years of IT industry experience in IE Consultant role. Currently looking for a job change over, to get a chance to refresh myself with new technologies and develop the career path and achieve career goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Implementation Engineer Senior Consultant

Sapiens Technologies
06.2021 - Current
  • Implementing features as per the hand over and stories given by business analyst in Development environment
  • Managing and leading small project team
  • Inspected changes before client performed user acceptance testing.
  • Performed various tests on processes and prepared documents.
  • Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.
  • Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
  • Exploring core application and documents to understand various domains & flows and do new sort of configuration as per the requirement given by business analyst in respective project
  • Trying to simplify day to day task along by conducting session during free hours, whichever I explored to the team members
  • Addressing critical customer defects and new requirements and delivering it on estimated ETA
  • Trying to keep business analyst and quality analyst aware about know issues & design defects during development/Unit testing/Validating defect as per requirement document acceptance
  • Being a part in estimation calls to provide proper estimates to management and leads
  • Discussion with customers regarding any issue which is not associated with acceptance criteria of business requirements
  • Conducting and being a part of daily team & customer scrum meetings.

Implementation and Support Engineer

Relyonsoftech Ltd
01.2019 - 06.2021
  • Implementing products and providing necessary support through calls, emails and by visiting client's place
  • Monitoring day to day requirement and issues reported by clients
  • Escalating the issues respective team after testing in UAT environment
  • Worked as an onsite support to business as per the company standards
  • Patch updates for new feature and Bug fix provided by Development team analysis and examination with regression on support/UAT environment to achieve the expectation of client's and the same will be released on to production.
  • Maintained detailed documentation of project progress reports, facilitating clear communication across all team members and stakeholders.
  • Managed vendor relations, negotiating favorable contracts while maintaining high-quality service delivery standards.
  • Provided timely technical support, resulting in improved customer satisfaction ratings.
  • Implemented technical solutions to solve customer issues and increase satisfaction.

Education

BE Civil Engineering -

Hindusthan college of Engineering and Technology
05.2018

Skills

  • Implementation of new features and fixing defects (Having adequate knowledge in Agile process, also adopted with companies business and tools used)
  • Manual unit testing (Having adequate knowledge to handle Jira and creating POC, Unit testing reports based on acceptance criteria of business product enhancements)
  • Ms SQL
  • Ms Excel
  • Basic knowledge to handle all the internal ticking application used in respective organizations (Jira, Jenkins, Intelij & Bitbucket (GIT))
  • Basic Knowledge to handle, XML's, API integration testing through swagger, post man & SOAP UI based up the Payloads used
  • Technical implementation
  • Customer Support
  • Organizational Skills
  • Training and mentoring
  • Team Collaboration
  • Functional Knowledge in Direct Taxation (TDS) & P&C Insurance

Accomplishments

  • Got appreciation mail for the work performed from client during on-site from Canara Bank, while working in Relyon Softech.
  • Work and contribution to Relyon was appreciated by the manager and got promoted from trainee implementation and support engineer to implementation and support engineer in a span of 1 year.
  • Awarded with WOW award by sapiens management in townhall meeting for performing well in a quarter.
  • Performance in ABSA Project of Sapiens was appreciated by the manager and got promoted from Consultant to Senior Consultant in a span of 1.5 years.
  • Received team appreciation mails from managers and customers for teamwork contributed towards project ABSA Phase1/Phase2/Migration Go-Live & Critical time support.

Languages

English
Tamil

Location - Current

Bangalore

Professionalcompetencies

  • Adopted to all nature.
  • Teamwork
  • Managing team
  • Enhancing learning qualities as per business standards.
  • Documentation and reporting as per business standards.

Personal Information

Date of Birth: 05/18/1997

Permanentaddress

1922A, P.S.R Nagar, Sivakasi, TN, 626123

Interests

  • Interested in direct taxation (TDS) and Insurance.
  • Interested to work in various products (new applications).
  • Interested in grasping knowledge and use live scenarios.

Projects

Relyon Saraltdsweb (Web application) Clients : Syndicate & Canara Bank Bengaluru RO (Onsite vendor support)

Relyon Saraltdsplus (Desktop application) Clients : All the banks used for TDS correction

Relyon Saral E-Audit (Web application) Client : Tamilnad Mercantile Bank Ltd

Sapines IDIT (Web application) Client : ABSA Insurance Bank johannesburg south africa

Disclaimer

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Certification

CertificateOfCompletion_Learning SQL Programming

CertificateOfCompletion_Level Up Advanced SQL


Timeline

Implementation Engineer Senior Consultant

Sapiens Technologies
06.2021 - Current

Implementation and Support Engineer

Relyonsoftech Ltd
01.2019 - 06.2021

BE Civil Engineering -

Hindusthan college of Engineering and Technology

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Shyam Baskaran