SHYAM CARLO RUFUS.C

• I underwent an internship for 30 days at RAJENDRAN VIJ & Co with a certified public auditor in Chennai. During the internship, I learned and practiced the preparation of journals, ledgers, and trial balances through Tally ERP 9, accounting software, and prepared and filed income tax for the company and individuals. I also learned about TDS returns and income tax returns.

• Worked for U.S.-based insurance companies (Premier Insurance Company and OHM Insurance Company), retrieving the medical records from U.S. hospitals to insurance as per HIPAA.
• Worked 7 zones in the US (EST, CST, MST, PST, Hawaii, and Alaska).
• Also had good practice of documenting in ongoing calls.
• Handled confidential and sensitive information with discretion and tact.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

• Worked as a part-timer at MMC INFOTECH Services Private Limited for one year, from 12/4/2021 to 5/8/2022, as a telecalling executive handling customer services such as credit card verification, credit limit increases, insurance processing, and loans.

• Investigated discrepancies discovered during auditing process.
• Produced audit reports.
• Documented recommendations to improve internal controls.
• Identified and reported audit issues.
• Performed internal audits of Cash Book and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
• Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.

IMG Data Analyst & Quality Coordinator

• Warranty Analysis and Reporting: Executed weekly and monthly market quality deep dives for international regions (ME, APDM, AUS/NZ, SA, Korea) using QARS, GSAR, and ECB. Analyzed warranty trends, hazard plots, and key metrics (R/1000, CPU, CPR) to drive spend reduction.
• Dashboard Development: Developed and maintained Power BI dashboards for the Distributor Interface Tracker, providing real-time visibility on quality issues and repair statuses across the Middle East.
• Stakeholder Management: Facilitated cross-functional collaboration between Global Plants (FNA, Europe, and China) and Distributors. Led review meetings to identify quality issues, approve warranty repairs, and cascade plant containment actions.
• Process Automation: Spearheaded the automation of Deep Dive decks and implemented structured charts (Bowler, Vehicle View, CCC), significantly reducing manual reporting time.
• Project Management: Managed MIRO boards for launch calendars, project tracking, and in-market issues. Successfully implemented specialized tracking projects for battery and catalytic converter components.

Key Achievements:

• Performance Improvement: Increased the distributor issue close rate from 27% to approximately 90% by establishing a new tracking system and increasing engagement frequency.
• Process Optimization: Enhanced the process flow for market KPI contributors, and successfully automated reporting structures for six major market regions.
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