Shyam Ezhava
Product Manager
Summary
Technical Product Manager with over 10 years of experience delivering scalable, customer-driven platform and product solutions across diverse domains. Skilled in developing product visions, managing roadmaps, and leading cross-functional collaboration using Agile frameworks. Proven ability to decompose business requirements into actionable features that drive user engagement and business growth.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
2
2
Certifications
Work History
Product Manager
Sutherland Global Services
03.2025 - Current
- Spearheading the development of a domain-agnostic debt collection platform, projected to reduce Days Sales Outstanding (DSO) by approx 20% and increase recovery rates by approx 25% across pilot programs.
- Integrated AI/ML models, enabling tailored outreach strategies that improved early collections by approx 18%.
- Partnered with cross-functional teams (Engineering, UX) to deliver intelligent automation workflows.
- Developed real-time analytics dashboards, giving business leaders improved visibility and control, leading to an approx 15% improvement in operational decision-making.
- Prioritized roadmap in order to achieve product goals and metrics.
Sr. Product Analyst
eClinicalWorks India Pvt.Ltd.
08.2020 - 03.2025
- Led the development of healthcare interoperability modules using HL7 FHIR standards, enabling seamless data exchange across systems and delivering a unified 360° patient view.
- Delivered SMART on FHIR solutions that leveraged AI to enhance both provider and patient experiences:
• Launched an AI Medical Scribe that transcribed provider–patient conversations into clinical notes, reducing documentation time by approx 40% and decreasing provider burnout by approx 25%.
• Implemented an AI-powered Contact Center with a virtual medical receptionist, boosting patient engagement scores by approx 30% and reducing support center call volume by approx 35%. - Collaborated with cross-functional teams to ensure regulatory compliance, scalability, and seamless integration into existing EMR platforms.
- Prioritized product backlog, coordinated with engineering and QA teams, and led user testing initiatives, achieving a 98% success rate in production deployments.
Product Owner
Infostretch Corporation Pvt.Ltd.
01.2017 - 08.2020
- Configured and customized a third-party risk assessment tool by developing risk scoring logic tailored to client compliance needs, enabling early identification of high-risk vendors and reducing onboarding risk by 30%.
- Collaborated with stakeholders to translate compliance frameworks into configurable logic, increasing the accuracy of risk classification by approx 25%.
- Streamlined assessment workflows, reducing vendor evaluation turnaround time by approx 30% through automation and rule-based logic.
- Led end-to-end development of a travel and lifestyle mobile application (iOS & Android), achieving a approx 40% increase in user engagement and aligning app experience with the legacy website to drive cross-platform consistency and retention.
- Designed and launched a customer loyalty program that improved customer retention by approx 25% and contributed to an approx 15% increase in repeat purchases and overall revenue.
- Implemented a multi-currency e-wallet to support international transactions, facilitating expansion into 5+ new markets and increasing global user adoption.
Technical Analyst
The Gemini, Ahmedabad
11.2014 - 01.2017
- Supported the deployment and maintenance of a Hospital Information Management System (HIMS), improving healthcare operations for clients.
- Created and maintained a comprehensive knowledge base, reducing repeat support queries by approx 40% and improving first-call resolution rates.
- Managed ticketing system and ensured SLA compliance with >95% of support requests resolved within target timeframes.
- Optimized technical support workflows, reducing average issue resolution time by approx 30% through process improvements and training.
- Delivered hands-on training sessions for end-users, boosting adoption rates of new features by approx 45% and reducing support dependency.
Education
Bachelor of Science - Computer Engineering
Venus International College of Technology
04.2001 - 01.2014
Skills
Product Lifecycle Management
User Stories
Product Roadmap
Waterfall SDLC
Agile SDLC
Jira
Confluence
Creating wireframes
Creating flow diagrams
US Healthcare EHR
HL7
FHIR
API Integration
AI/ML Product Management
MS SQL Server
Tableau
Product lifecycle management
Product strategy
Teamwork and collaboration
Critical thinking
Data-driven decision making
KPI tracking
User and UX research
Certification
Certificated Scrum Product Owner
Interests
Travelling
Movies
Reading
Software
SQL
Jira
API
Net
Timeline
Product Manager
Sutherland Global Services
03.2025 - Current
Certificated Scrum Product Owner
03-2021
HL7 FHIR Fundamentals
02-2021
Sr. Product Analyst
eClinicalWorks India Pvt.Ltd.
08.2020 - 03.2025
Product Owner
Infostretch Corporation Pvt.Ltd.
01.2017 - 08.2020
Technical Analyst
The Gemini, Ahmedabad
11.2014 - 01.2017
Bachelor of Science - Computer Engineering
Venus International College of Technology
04.2001 - 01.2014