Shyam J. Pillai
Vadodara
Summary
Results-driven professional with expertise in managing complex projects and fostering cross-functional collaboration. Proven track record of enhancing team productivity and driving innovation to achieve organizational goals. Strong analytical skills enable effective communication of complex concepts to diverse audiences. Committed to maintaining high standards of professionalism and integrity in all endeavors.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SME - Network Analyst
Borek solution group
Vadodara
10.2022 - Current
- Collaborated with cross-functional teams to enhance operational processes.
- Analyzed feedback to refine service delivery and client satisfaction initiatives.
- Created detailed documentation for process improvements and updates.
- Mentored junior staff on subject matter expertise and problem-solving techniques.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Maintained positive working relationship with fellow staff and management.
Customer Service executive
INTERGLOBE AVIATION PVT LTD (INDIGO AIRLINESS)
Vadodara
08.2018 - 10.2022
- Handling Customers in different situation
- As secondary allocation I prepare Payroll Data, attendance sheet & look after Daily Sales Report (FINANCE)
Travel consultant
Uniglobe Thomas Travel Solution Pvt Ltd
Vadodara
12.2017 - 08.2018
- Company Overview: UNIGLOBE a leading provider of travel management service with partner office in more than 20 cities across India and 60 countries, across six continents, specializes in managing the diverse and changing travel needs of companies and travellers
- UNIGLOBE a leading provider of travel management service with partner office in more than 20 cities across India and 60 countries, across six continents, specializes in managing the diverse and changing travel needs of companies and travellers
Trainee
Fischer Aktien Gessellschaft Bearings India Limited (FAG)
Vadodara
01.2017 - 12.2017
- Company Overview: The world's second largest in manufacturing the rolling Bearing.
- Has done the training of Employee health and safety program.
- And also have collected data from employees of FAG regarding health and safety
- The world's second largest in manufacturing the rolling Bearing.
Education
Diploma - Import export management
Maharaja Sayajirao University
Vadodara, Gujarat07.2017
Bachelor of commerce - Human Resource Management
Maharaja Sayajirao University
Vadodara, Gujarat08.2016
Post-Graduation Diploma - Human Resource Management
Maharaja Sayajirao University
Vadodara, Gujarat04.2011
HSC -
Don Bosco High School
Vadodara, GujaratSSC -
St Basil School
Vadodara, GujaratSkills
- Zendesk proficiency
- Postman expertise
- Salesforce knowledge
- MS Office expertise
Skills
- Multitasking abilities,
- Positive approach,
- Adaptability,
- Interpersonal skills,
- Communication skills,
- Analytical skills,
- Service delivery improvement,
- Subject matter mentorship,
- Team collaboration
- Time management
Hobbies and Interests
- Travelling
- Water Sporting activities
- Playing cricket
- Playing volleyball
Languages
- English
- Hindi
- Malayalam
- Gujarati
Personal Information
- Date of Birth: 03/04/96
- Gender: Male
- Nationality: Indian
- Marital status: Married
- Place of Birth: Kollam, Kerala
Languages
English
First Language
Hindi
Proficient (C2)
C2
Gujarati
Upper Intermediate (B2)
B2
Malayalam
Proficient (C2)
C2
Certification
- Introduction to ChatGPT
- Certification of supply chain Management
Timeline
SME - Network Analyst
Borek solution group
10.2022 - Current
Customer Service executive
INTERGLOBE AVIATION PVT LTD (INDIGO AIRLINESS)
08.2018 - 10.2022
Travel consultant
Uniglobe Thomas Travel Solution Pvt Ltd
12.2017 - 08.2018
Trainee
Fischer Aktien Gessellschaft Bearings India Limited (FAG)
01.2017 - 12.2017
Diploma - Import export management
Maharaja Sayajirao University
Bachelor of commerce - Human Resource Management
Maharaja Sayajirao University
Post-Graduation Diploma - Human Resource Management
Maharaja Sayajirao University
HSC -
Don Bosco High School
SSC -
St Basil School
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