Shyam Kannan
Mumbai
Summary
Results-driven hospitality professional with comprehensive experience in luxury hotel operations, encompassing upscale food and beverage service, professional bartending, and personalized service. Recognized for delivering exceptional guest experiences, acute attention to detail, and maintaining the highest standards of service excellence and efficiency.
Overview
4
4
Languages
2
2
years of professional experience
Work History
Food and beverage ambassador
Sofitel Mumbai BKC
Mumbai
03.2025 - Current
- SOFITEL MUMBAI / Food & Beverage Ambassador | 03/2025 – Present
- Crafted and served a wide variety of classic and contemporary beverages with precision, maintaining consistency, quality, and strict adherence to bar standards.
- Managed bar inventory, monitored stock levels, and coordinated with suppliers and kitchen teams to ensure seamless daily operations.
- Handled cash and credit card payments securely and reconciled daily sales with high accuracy.
- Followed hotel SOPs strictly to maintain safety, hygiene, and operational efficiency across bar and room service sectors.
- Collaborated with kitchen and service staff to resolve guest requests promptly, creating a welcoming and memorable atmosphere.
Food and Beverage Attendant
The Leela Mumbai
Mumbai
06.2024 - 03.2025
- THE LEELA, MUMBAI/ Food & Beverage Service | 06/2024 – 03/2025
- Provided bespoke personalised service to VIP guests, anticipating needs, managing personalized itineraries, and ensuring ultimate comfort and discretion.
- Maintained a friendly, professional, and courteous demeanor at all times, demonstrating exceptional customer service skills in private dining and luxury suite settings.
- Took and processed room service and dining orders accurately and efficiently, delivering food and beverage offerings to guest rooms with professional service.
- Addressed and resolved guest complaints or specialized requests promptly, professionally, and with a solution-oriented approach.
- Assisted with stocking and rotating inventory as needed, ensuring all service stations and butler pantries remained fully equipped.
- Participated in ongoing training and development programs to continuously improve service standards, product knowledge, and operational efficiency.
Education
Bachelor of Science -
RPH College of hospitality and management studies
Skills
- Bar inventory management
- Dining order processing
- Payment reconciliation
- Safety and hygiene compliance
Accomplishments
- Special recognition of the month – November 2025 (Sofitel BKC)
- Special recognition of the month – May 2026 (Sofitel BKC)
Languages
English
First Language
Marathi
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Food and beverage ambassador
Sofitel Mumbai BKC
03.2025 - Current
Food and Beverage Attendant
The Leela Mumbai
06.2024 - 03.2025
Bachelor of Science -
RPH College of hospitality and management studies