Shyam Kishore
Business Lead HoReCa
Patna
Summary
Dynamic and Versatile Sales professional with over 14+ years of experience in Value Format Retail, FMCG, HoReCa, Corporates and Services portfolio with esteemed organizations.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Business Lead HoReCa
Reliance Jio Mart
New Delhi
09.2021 - Current
- Joined as Territory Manger for HoReCa in JioMart B2B as new start up in New Delhi.
- With the help of management worked to define policies.
- With the help of Category team worked on adding new assortment.
- Worked on defining Zones and reporting structure as well as on various formats for reporting and to streamline the business.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- On 1st Nov 2022, I was promoted and transferred to Bihar to start and set up HoReCa business.
- Conducted interview and hired manpower in many cities of Bihar to build the team in HoReCa with the help of cluster HR.
- Continue visiting all cities and arranged training for every individual and trained them to understand the retail business.
- With the help of CMM, worked on city wise addition of new assortment (local as well as National brands).
- Coordinating with FC, category, HR and Geography team including Kirana and Institutions to define segment, assortment and stock allocation.
Customer Development Officer- HoReCa & Services
CP Wholesale India Pvt Ltd
New Delhi
06.2018 - 03.2021
- Joined in first Lots Wholesale store in India as the part of new start up.
- Proven ability to learn quickly and adapt to new situations.
- Responsible for overall HoReCa and Services business of the store.
- Handling many key accounts and a team of KAMs and CDAs in HoReCa and Services segment.
- To monitor beat plan, day to day activities and support the team for smooth operation.
- Also to ensure the proper implementation of changes or downloads given by top management.
- To divide monthly sales target among team and to ensure the achievement of sales plan on daily basis.
Corporate Alliance Manager- HoReCa
Big Basket
New Delhi
11.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Looking after IRCTC (BK and CK), Compass group, Mckinsey and Company, Shapoorji Pallonji and Company, BSF Chhawla Camp, Invisible Kitchen, Delhi Cant etc.
Sr. Customer Consultant- HoReCa
Metro Cash & Carry
New Delhi
05.2015 - 10.2017
- Looking after total 120 HoReCa accounts across Delhi / NCR.
- To enroll new HoReCa accounts and develop and increase basket of existing accounts.
- To plan visit, share the offers and schemes with customers, coordinate with them to get order and ensure services to achieve the target on monthly basis.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Built strong relationships with customers through positive attitude and attentive response.
- Proven ability to learn quickly and adapt to new situations.
Team Leader
Walmart India Private Ltd
Bhatinda
10.2012 - 04.2015
- Looking after seven categories (Ambient Dairy, Cooler Dairy, Veg Frozen, Non-Veg Frozen,
- Bakery, Produce (fruits & vegetables) and Fresh Non-Veg in the store
- Responsible for sales and business development, dump and shrink minimization and profitability of all seven categories
- Responsible for GFSA (Global Food Safety Audit).
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Store Manager
Reliance Retail Limited
Mohali
09.2008 - 09.2012
- Handling all store activities as Manpower Handling, Sales & GM Maximization, Dump & Shrink minimization, Indent and Stock Replenishment, Display of stock and offers and schemes on daily basis.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitor all POG implementations and all day to day Promotions and expenses.
- Managed inventory control, cash control, and store opening and closing procedures.
- Built strong relationship with existing customers for loyalty along with adding new customers to increase the footfall.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
PGDRM - Retail Management
BLSIM
Ghaziabad 04.2006 - 03.2008
BBM - Marketing
Garden City College
Bangalore 04.2002 - 03.2005
Skills
Technical SkillMS Office, SAP, REM, RETAILIX, SMART
Retail Operations
Customer Services
Team Management
Business Development
Distribution/Delivery/Sales Operations
Market / Competitor Analysis
Personal Details:
Date of Birth: 1st March 1982
Father Name : Late Sh Bindeshwar Sharma
Certification
# WZ 125, Nath wali gali, Ring Road
Timeline
Business Lead HoReCa
Reliance Jio Mart
09.2021 - Current
Customer Development Officer- HoReCa & Services
CP Wholesale India Pvt Ltd
06.2018 - 03.2021
Corporate Alliance Manager- HoReCa
Big Basket
11.2017 - 05.2018
Sr. Customer Consultant- HoReCa
Metro Cash & Carry
05.2015 - 10.2017
Team Leader
Walmart India Private Ltd
10.2012 - 04.2015
Store Manager
Reliance Retail Limited
09.2008 - 09.2012
PGDRM - Retail Management
BLSIM
04.2006 - 03.2008
BBM - Marketing
Garden City College
04.2002 - 03.2005