Summary
Overview
Work History
Education
Skills
Websites
Name
Personal Information
Hobbies and Interests
Timeline
AdministrativeAssistant
Shyam Kumar

Shyam Kumar

Ghaziabad

Summary

I am a highly motivated Key Account Manager with 8+ years of extensive experience in acquiring and managing key accounts. My expertise lies in driving business growth through deep customer understanding, strategic market analysis, and effective sales management. I have a proven track record of successful sales campaigns, effective negotiations and contracts, as well as significant revenue increases. My best qualities include excellent communication and interpersonal skills, along with an ability to build relationships with customers. I am also highly organised and able to manage multiple projects simultaneously. My greatest achievements include successfully acquiring major accounts in the Grocery and Liquor industry that led to a 10% increase in annual revenues for my previous company.

Overview

18
18
years of professional experience

Work History

Junior Manager-Acquiring

Paytm
08.2021 - Current
  • Gained invaluable experience in the field of payment processing and merchant acquisition
  • Developed a wide range of skills in customer service, risk assessment, and project management
  • Successfully coordinated projects from start to finish and maintained a portfolio of successful merchant accounts.

Key account Manager-sales manager

Swiggy (Netambit)
09.2019 - 05.2021
  • Responsible for the management of key accounts
  • Ensured customer satisfaction through efficient and effective account management
  • Created and executed strategies to grow revenue and improve customer retention
  • Led cross-functional teams to develop relationships with customers.

Account Manager

Paytm
12.2016 - 08.2019
  • Managed key customer accounts
  • Ensured customer's needs were met and expectations exceeded
  • Developed strategies to increase revenue and customer loyalty
  • Established effective communication between clients and internal teams.

Sales manager

AMR Infrastructure
04.2012 - 07.2016
  • Led the sales division
  • Developed and executed sales strategies
  • Analyzed market trends to identify growth opportunities
  • Increased customer base and revenue streams
  • Developed new marketing initiatives.

Retail store Superviser

DHL India
01.2007 - 01.2009
  • Supervised a retail store
  • Managed day-to-day operations
  • Ensured customer satisfaction and efficient store performance.

Education

Bachelor of Arts (BA) -

Delhi University
Delhi, Delhi

Skills

  • Account Management
  • Client Relations
  • Negotiation
  • Strategic Planning
  • Business Development
  • Relationship Building
  • Sales Analysis
  • Project Management
  • Customer Service
  • Market Knowledge

Name

Shyam, Kumar

Personal Information

  • Place of Birth: Samastipur, Bihar
  • Date of Birth: 07/01/88
  • Nationality: Indian

Hobbies and Interests

  • Playing cricket
  • Running

Timeline

Junior Manager-Acquiring

Paytm
08.2021 - Current

Key account Manager-sales manager

Swiggy (Netambit)
09.2019 - 05.2021

Account Manager

Paytm
12.2016 - 08.2019

Sales manager

AMR Infrastructure
04.2012 - 07.2016

Retail store Superviser

DHL India
01.2007 - 01.2009

Bachelor of Arts (BA) -

Delhi University
Shyam Kumar