Shyam Kumar
Kottayam
Summary
Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible.
Overview
16
16
years of professional experience
Work History
Reservation Executive
Backwater Ripples Resort, Kumarakom
04.2023 - Current
- Maximized revenue by turning simple inquiries into reservations.
- Documented all customer and booking information in PMS.
- Created daily floor sheets outlining reservations.
- Negotiated group rates with hotels to meet budget and client requirements.
- Collaborated with Front Desk and other departments personnel to convey guest needs and achieve smooth arrivals.
- Responded quickly to telephone, email, online and in-person requests to book or update services.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Generated and reported performance metrics to management to inform decision-making.
- Handled billing information over phone.
- Resolved various issues and discrepancies for customers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked closely with front desk to achieve full occupancy of property.
- Maintained awareness of types of rooms available in different resort locations.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Provided customers with information about availability and pricing.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Senior Front Office Supervisor
Club Mahindra
11.2020 - 03.2023
- Handling check in and check out process
- Helping the subordinates working under to have the proper work knowledge
- Guiding them with the process of checkin and check out
- Looking after FIT arrivals at the resort and making the room allocation for the FIT's booking and also the room allocation for the member's too
- Preparing the night audit report and the arrival and departure report of the day
- Preparing the Average room revenue report of the day
Front Office Supervisor
Chrysoberyl Hotel & Convention Centre
08.2016 - 03.2020
- Perform all check-in and check-out tasks along with my subordinates by helping them and assisting them in their work
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Senior Front Office Associate
The Elite Suites
10.2010 - 09.2014
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services
- Maintain updated records of bookings and payments
Front Office Assistant
Black Berry Hills Resort
04.2009 - 08.2010
- Perform all check-in and check-out tasks
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services
- Maintain updated records of bookings and payments
Education
3 Year diploma - Hotel Management
Oriental School of Hotel Management
12th - undefined
Vidhya Niketan
10th - undefined
Mount Carmel Convent Higher Secondary School
Additional Information
Traveling, Playing & Watching Cricket, Listening Music, English, Hindi, Tamil, Malayalam
Disclaimer
I hereby declare that the details specified above are true to the best of my knowledge and belief.
Personal Information
- Father's Name: T. V Soman
- Date of Birth: 02/02/87
- Nationality: Indian
Timeline
Reservation Executive
Backwater Ripples Resort, Kumarakom
04.2023 - Current
Senior Front Office Supervisor
Club Mahindra
11.2020 - 03.2023
Front Office Supervisor
Chrysoberyl Hotel & Convention Centre
08.2016 - 03.2020
Senior Front Office Associate
The Elite Suites
10.2010 - 09.2014
Front Office Assistant
Black Berry Hills Resort
04.2009 - 08.2010
12th - undefined
Vidhya Niketan
10th - undefined
Mount Carmel Convent Higher Secondary School
3 Year diploma - Hotel Management
Oriental School of Hotel Management
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