SHYAM MAHISHI

May 2022- March 2023 | May 2025 – Current | Position – Lead Business Analyst

Consulting for Barclays

• Leading a team of 6 Business Analysts to deliver requirements for Barclays Contact Centre Desktop Transformation.

Care, Fraud & Collections Workflows

• Bridging gap between business stakeholders and technical teams by gathering, analyzing, and documenting detailed functional and non-functional requirements to define technical specifications that align with strategic business goals.
• Driving end-to-end documentation efforts, including requirement specifications, process flows, operational procedures, training materials, user entitlement matrices, and escalation frameworks to support operational readiness for new workflow rollouts for the Contact Centre Desktop Application
• Conduct impact analysis for change in requirements and documenting updates as part of RAID.
• Identify enhancement opportunities within the application and contribute to solution design to improve efficiency, compliance, and user experience.
• Participate in User Acceptance testing and validation to ensure developed features meet quality and functional standards.
• Proactively identify and resolve roadblocks by coordinating across stakeholders, ensuring timely and successful project delivery.
• Actively participating in Agile ceremonies, tracking Jira updates based on Sprint, Stand-up to update the tasks and Sprint Demo with PO Team for Jira Acceptance at the end of sprint.
• Communicating the Change Request with Release Team and all other associated stakeholders to ensure that the deployment activities are aligned per associated dates and environments SIT / UAT / Production.
• Actively participating in the Project Planning which includes future project scoping based on the team size and process complexity.
• March 2023 – April 2025 | Position - Certification Lead
• Consulting for Discover
• Leading a team of 6 Implementation Engineers to deliver certification projects across APAC region.
• New Customer Onboarding & EMV Certification
• § Requirement Assessment, Participant Information Document and Customer Request form sign-off, implementation of Network Connectivity for Transaction handshake and platform readiness assessment with Issuers and Acquirers.
• Executing testing scope for the core services including authorization, clearing and dispute. Releasing Letter of Confirmation based on successful completion of testing.
• Release & New Functionality Testing
• Testing with customers based on specific requirements with respect to changes in the existing systems and releases with respect to updates in the Discover systems.
• Region specific implementations including local currency settlement in Bangladesh for locally performed transactions.
• Implementing Alternate currency settlement for Acquirers and Issuers as required.
• Implementing ProtectBuy for Issuers and Acquirers.
• Key Responsibilities
• Engaging with partner to understand scope and explain the precertification checklist requirements.
• Understanding the current partner system capabilities to gauge whether the implementation readiness is in place.
• Negotiating readiness timelines to achieve faster go-to-market. Assist with technical as well as business queries aiming at faster resolution and implementation timelines.
• Creation and discussion of project plan/presentations with partner and align with delivery dates/application understanding/scope.
• Maintaining client partner relationships and beyond projects engaging with processors to ensure compliance with latest regulations as well as releases.
• Training new-joiners and ensuring smooth onboarding. Guiding and hand-holding projects to ensure 100% success in the implementation.

• Visual Development using Microsoft Visio to develop the Dispute Management Life-cycle Workflow for Pulse network.
• Understanding architectures of different networks like MasterCard / Visa / Accel / Pulse etc. with respect to Dispute Management Life-cycle and recommend changes/updates to accommodate new/updated requirements from the corresponding networks.
• Recommending changes/updates to the functional / business logic of these workflows to Product Owner.
• Testing vendor software release delivered to Fiserv.

• New Customer Onboarding – Requirement Assessment, documentation sign-off and implementation of Network Connectivity for Transaction handshake and platform readiness assessment with Issuers and Acquirers.
• Executing entire testing scope for the core services and mandates including EMV, Automatic Billing updater, GCO, Moneysend etc.
• EMV Certification – Network Interface Validation (NIV) Online/ Offline testing associated with the implementation.
• Releasing Test Acknowledgement Notice based on successful completion of testing.
• Basic assistance during M-TIP or CPV based on Acquirer or Issuer profile respectively.
• End-to-End Demonstration (ETED) testing.
• Clearing, Settlement, Chargeback and Dispute Implementation.
• Assisting customers with simulator/setup requirements for clearing, settlement, chargeback and dispute testing.
• Validating files based on Mastercard’s IPM format specifications.
• Raising Chargeback and Disputes for Acquirers and Second presentment for issuers during testing.
• Secure Code /MDES / Comfort /Release Testing – Onboarding Issuers and Acquirers onto secure online ecommerce transaction platform that enables customer authentication before sending the transaction to issuer for approval.
• Online / Offline testing with customers based on specific requirements for comfort test with respect to changes in the existing systems and releases with respect to updates in the Mastercard systems.
• Testing M4M, Google, Garmin, Fitbit Wallets for issuers.
• Mentoring new joiners and provide training to internal team members.
• Conducting customer trainings scheduled at LAC region level and curating training modules for the LAC team.
• Leading the customer conversations in order to define the scope and assisting the customers with know-how on implementation requirements end-to-end.

• Mobile Wallet Application – First of its kind wallet implementation in Oman to cater to merchants across the country to facilitate seamless payments including money transfers and other added services.
• Captured requirements in FSD and got it signed off from customer.
• Business Acceptance Testing for mobile/web application with respect to requirement specifications before release.
• Ensured process orientation and client satisfaction having received ad-hoc change requests.
• ATM Monitoring – Improvisation of existing application to enhance the ATM monitoring capability based on change requests from customers as well as internal monitoring team.
• Documented change requests coming from internal monitoring teams and tracked the change request execution till completion.

• PCIDSS - Designed complex network architectures and flow diagrams for PCIDSS compliance of ATM switching under guidance of Project Manager.
• Communicated with all stake holders and documented evidences for completion of PCIDSS certification.
• IMPS - To facilitate money transfer from person to person, person to account etc.
• KIOSK Auto-Locker - Automated lockers at the bank instead of brick-and-mortar lock and key experience at the bank lockers avoiding human intervention and increased security to.
• MICROATMS - Simple banking in rural areas where banks cannot penetrate and provide services to rural population.
• Served as a single point of contact for customers and internal team executing testing to ensure requirement adherence.
• Responsible for gathering business requirements, documenting business processes and preparing FSDs.
• Writing test cases for testing team and testing user acceptance criteria in line with requirement specifications.
• Trained the new joiners with respect to the products and services that the company has to offer.
• Traveled to various locations to engage with multiple stakeholders across the company clientele to promote Micro-ATM and the business use case.