SHYAM NAIR
Navi Mumbai
Summary
Strategic and results-oriented Operations Leader with over 16+ years of diverse experience driving end-to-end Service Delivery Operations (HRO) across U.S., LATAM, and MEA regions. Recognized for leading large-scale teams, streamlining complex workflows, and embedding process innovation to enhance efficiency, accuracy, and stakeholder satisfaction. Demonstrated expertise in Global HR Operations, Payroll Governance, and Shared Services with a strong focus on performance management, compliance, and continuous improvement. Known for a data driven mindset, exceptional problem solving ability, and the agility to align operational outcomes with organizational strategy delivering consistent value in fast paced, high growth environments.
Overview
17
17
years of professional experience
Work History
Deputy Manager – Service Delivery Operations
Accenture Solutions Pvt. Ltd.
02.2025 - Current
- Lead HR service delivery across Americas, APAC, and Europe for a global leader in tyre manufacturing and automotive technology.
- Oversee EHRS Contact Centre, Payroll Delivery, and Workforce Data Management, ensuring compliance, audit readiness, and service accuracy.
- Drive process optimization and automation to improve efficiency and reduce turnaround times.
- Manage SLA/KPI dashboards, deliver insights for leadership, and collaborate with HR, Finance, and Compliance on governance and audit.
- Lead and develop a diverse team to achieve performance excellence.
Service Delivery Ops Senior Analyst (Team Lead)
Accenture Solutions Pvt. Ltd.
07.2021 - 01.2025
- Led U.S. Payroll operations for a global hospitality enterprise, supporting 120,000+ employees.
- Ensured timely payroll execution, coached teams, and improved process efficiency.
IT Helpdesk Team Lead
Accenture Solutions Pvt. Ltd.
11.2019 - 06.2021
- Managed IT Helpdesk for a Middle East–based international bank, meeting all SLA/KPI targets.
- Introduced automation, trained teams, and strengthened customer relationships.
Project Policy Lead
Accenture Solutions Pvt. Ltd.
10.2018 - 11.2019
- Supported 400+ staff for AI/AML initiatives; led project execution and client meetings.
- Standardized quality processes and reporting templates.
Team Lead
Accenture Solutions Pvt. Ltd.
03.2017 - 10.2018
- Directed a team of 28 FTEs, optimizing resource allocation and sustaining 94% utilization to meet business objectives.
- Oversaw daily operations to drive efficiency, implement process enhancements, and develop team capabilities for optimal performance.
- Formulated and executed production strategies aligned with organizational service objectives and financial targets.
U.S. Payroll Senior Analyst
Accenture Solutions Pvt. Ltd.
03.2015 - 03.2017
- Led payroll and tax operations for a major hospitality group across U.S. hotels.
- Investigated system issues and supported platform transitions.
HR & Benefits Specialist
Accenture Solutions Pvt. Ltd.
02.2011 - 02.2015
- Managed compensation and benefits for a global energy provider.
ISP Tech Support
Accenture Solutions Pvt. Ltd.
10.2008 - 01.2011
- Provided technical support for U.S. customers, building strong problem-solving and customer service skills.
Education
Bachelor of Commerce - Business Economics
06-2016
Skills
- Operations & Service Delivery Management
- Payroll/WFDM/EHRS Administration (US, LATAM, MEA)
- Process Optimization & Transition Management
- Stakeholder Engagement & Client Relations
- Team Leadership & Performance Coaching
- Project Management & Continuous Improvement
- Quality Assurance & Compliance
- Data Analytics & Reporting
HOBBIES
Outside of work, I am passionate about cricket, enjoying both following matches and analyzing strategies. Music serves as a source of relaxation and inspiration, while films offer opportunities to explore new narratives and viewpoints. Additionally, I am an avid food lover, eager to experience diverse cuisines and flavors.
LANGUAGES
English
Advanced (C1)
Hindi
Advanced (C1)
Malayalam (B1)
Upper intermediate (B2)
Timeline
Deputy Manager – Service Delivery Operations - Accenture Solutions Pvt. Ltd.
02.2025 - Current
Service Delivery Ops Senior Analyst (Team Lead) - Accenture Solutions Pvt. Ltd.
07.2021 - 01.2025
IT Helpdesk Team Lead - Accenture Solutions Pvt. Ltd.
11.2019 - 06.2021
Project Policy Lead - Accenture Solutions Pvt. Ltd.
10.2018 - 11.2019
Team Lead - Accenture Solutions Pvt. Ltd.
03.2017 - 10.2018
U.S. Payroll Senior Analyst - Accenture Solutions Pvt. Ltd.
03.2015 - 03.2017
HR & Benefits Specialist - Accenture Solutions Pvt. Ltd.
02.2011 - 02.2015
ISP Tech Support - Accenture Solutions Pvt. Ltd.
10.2008 - 01.2011
Dr. B.R. Ambedkar College - Bachelor of Commerce, Business Economics