Shyam N Kanaujia

Customer Service & Sales

Multilingual communication: English + other languages to serve diverse international travelers

Product knowledge: Understanding of perfumes, alcohol, cosmetics, luxury goods, tobacco, electronics

Upselling & cross-selling: Suggesting premium options or complementary items within time limits

Handling objections*: Dealing with price comparisons, customs limits, brand preferences

POS & inventory systems: Fast checkout, stock checks, price lookups

Customs/duty-free regulations: Knowing allowance limits by destination, sealed bag rules, liquid restrictions

Cash handling & currency: Multiple currencies, exchange rates, card/foreign card transactions

Visual merchandising: Keeping displays full, tidy, and compliant with brand standards

Speed & efficiency: Serving travelers who are in a hurry, often with boarding calls

Cultural awareness: Respecting different buying habits, etiquette, and personal space

Patience under pressure: Crowds during peak flights, delayed flights, difficult customers

Teamwork: Coordinating with stockroom, security, and other floor staff

Security awareness*: Spotting theft, following ID/boarding pass checks for duty-free eligibility.

• Greeted customers as they entered the store and guided them to the products or services they needed.
• Engaged customers in a professional and friendly manner.
• Assisted customers in finding and selecting products that met their needs.
• Provided product knowledge and recommendations to customers.
• Processed transactions accurately and efficiently.
• Maintained a clean and organized sales floor and stock room.
• Met or exceeded sales goals consistently.

• Greeted customers and took orders.
• Prepared food according to standard procedures.
• Maintained cleanliness of the restaurant and service areas.
• Ensured fast and friendly service to all customers.