SHYAM PANDYA
Ahmedabad
Summary
Senior Financial Service Manager at ICICI Prudential with expertise in relationship management and risk assessment. Proven ability to develop innovative marketing strategies and resolve complex customer issues, resulting in increased loyalty and satisfaction. Skilled in leading teams to improve workplace culture and drive business success through effective problem-solving. Flexible hard worker ready to learn and contribute to team success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SENIOR FINACIAL SERVICE MANAGER
ICICI PRUDENTIAL
AHMEDABAD
06.2018 - Current
- Cultivated strategic relationships with key stakeholders and industry leaders.
- Identified risks associated with partnering arrangements and proposed solutions.
- Generated creative ideas for joint marketing initiatives with partners.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Corporate Sales Executive
INFINIUM TOYOTA
AHMEDABAD
11.2016 - 12.2017
- Developed strong relationships with customers to enhance brand loyalty.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Provided expert knowledge on vehicle specifications and financing options.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Education
Bachelor of Commerce - Commerce
NATIONAL COLLEGE OF COMMERCE
GUJARAT UNIVERSITY, AHMEDABAD,GUJARAT.04-2015
HSC - Commerce
DIWAN BALLUBHAI SCHOOL
KANKARIA,AHMEDABAD,GUJARAT03-2012
Skills
- Relationship management
- Customer service
- Conflict resolution
- Risk assessment
- Sales forecasting
- Marketing strategies
- Problem solving
- Leadership development
Languages
Gujarati
First Language
Hindi
Beginner
A1
English
Beginner
A1
Certification
- Umpiring certification in the Gujarat Cricket Association, 2015-2016
Timeline
SENIOR FINACIAL SERVICE MANAGER
ICICI PRUDENTIAL
06.2018 - Current
Corporate Sales Executive
INFINIUM TOYOTA
11.2016 - 12.2017
Bachelor of Commerce - Commerce
NATIONAL COLLEGE OF COMMERCE
HSC - Commerce
DIWAN BALLUBHAI SCHOOL