Shyam Rathore

Highly skilled and versatile professional with expertise in financial crime analysis and technical support across the fintech and technology sectors. Currently serving as a Screening Specialist at Revolut, leading investigations into financial crime risks, managing regulatory inquiries, and ensuring compliance with sanctions and PEP regulations across all Revolut entities. Responsible for monitoring and identifying emerging trends in financial crime, addressing complex cases, and supporting decision-making by providing clear and timely insights to the second line of defense. At TaskUs, served as a Financial Crime Analyst, supporting Coinbase and other clients by conducting transaction monitoring, fraud detection, KYC, and dispute resolution. Handled high-volume issues related to payment risk, chargebacks, and suspicious activity in customer accounts. Collaborated with cross-functional teams to ensure the integrity of financial operations and maintain regulatory compliance. Also worked as a Tech Support Executive at Xiaomi, providing comprehensive customer support and technical troubleshooting for Xiaomi's diverse range of products, including smartphones, laptops, home appliances, and MI Pay and MI Credit Loan applications. Assisted customers with product setup, resolved software issues, and troubleshooted payment or loan processing issues for MI Pay and MI Credit Loan users. Additionally, supported KYC verification, ensured seamless user experiences, and provided guidance on account management and transaction issues, ensuring high customer satisfaction across all Xiaomi devices and financial products. Strong analytical, problem-solving, and decision-making skills excel in identifying patterns and red flags in complex data, ensuring high-quality investigations and support while driving continuous improvement in both financial crime compliance and technical support operations.

• KYC (Know Your Customer)
• AML (Anti-Money Laundering)