SHYAM SHANKAR

Project 1: Collateral Update Engine (CUE)

Team Size: 17

Synopsis:

• Developed a standalone multi-tenant web application for managing and configuring templates.
• Enabled business and IT teams to create, manage, test, and deploy templates from secure sites.
• Facilitated upstream systems to pass data parameters, generating documents based on these parameters.
• Supported multiple dispatching modes, including Email, Fax, and Physical Mail.

Responsibilities:

• Collaborated with various IT and business teams to gather and understand business requirements.
• Analyzed and devised technical approaches to meet business needs.
• Presented technical approaches to architects and team members.
• Implemented changes based on approved technical approaches.
• Conducted unit testing using unit testing frameworks.
• Guided team members in using appropriate design patterns, SOLID principles, and algorithms.
• Reviewed pull requests to ensure code met requirements and enterprise standards.
• Participated in technical discussions to explore and integrate the latest technologies beneficial to the project.
• Reviewed performance results, identified bottlenecks, and implemented fixes.

Technologies Used:

• .NET Core MVC for web UI and backend services
• Legacy ASP .NET
• ASP .NET Web API
• .NET Standard class library
• HangFire for job scheduling
• Combination of NServiceBus and RabbitMQ for Pub/Sub architecture
• DevExpress controls
• SQL Server 2016
• NUnit, NSubstitute, Fluent Assertions for unit testing
• Splunk for log analysis
• AWS as cloud provider

Project 2: Carelon Solution Central

Team Size: 5

Synopsis:

• Developed web applications to assist customer service representatives in managing customer calls, chat, email, and viewing comprehensive customer information using Pega CRM.
• Integrated multiple backend systems, including mainframe, Oracle DB, and REST APIs.

Responsibilities:

• Collaborated with business analysts and system analysts to gather and understand business requirements.
• Analyzed and formulated technical approaches to fulfill business needs.
• Developed workflows, UI components, and business rules using Pega.
• Configured and customized Pega rules and processes to meet specific business requirements.
• Implemented changes based on approved technical approaches.
• Conducted manual unit testing of the implemented code to ensure functionality and performance.
• Fixed defects reported by the QA team to maintain application quality.
• Provided technical guidance and support to team members on Pega best practices.
• Participated in code reviews to ensure adherence to best practices and coding standards.
• Engaged in regular technical discussions to explore enhancements and optimizations for the project.

Technologies Used:

• Pega for building the application framework and automating workflows

Project: Call Care Browser

Team Size: 5

Synopsis:

• Developed web and Windows-based applications to assist customer service representatives in managing customer calls and viewing comprehensive customer information.
• Integrated multiple backend systems, including mainframe, Oracle DB, and REST APIs.

Responsibilities:

• Collaborated with business analysts and system analysts to gather requirements.
• Analyzed and devised technical approaches to meet business needs.
• Implemented changes based on the approved technical approaches.
• Conducted manual unit testing of the implemented code.
• Fixed defects reported by the QA team.

Technologies Used:

• ASP .NET and Classic ASP for the web portal
• .NET Windows Forms for the Call Care Windows application portal
• Oracle DB, Mainframe DB2, and REST APIs for backend technologies
• IBM WebSphere MQ for middleware
• IBM ClearCase for source code versioning