Summary
Overview
Work History
Education
Skills
Interest
Timeline
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Shyam Singh

Banglore

Summary

Driven by results, I leveraged my customer relations and team motivation skills at Vodafone to exceed service expectations and foster strong team dynamics. My experience as a Key Account Manager at Oyo, where I excelled in B2B sales and client retention, showcases my ability to thrive under pressure and go the extra mile for customers.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Vodafone
10.2021 - Current
  • Assigning engineer as per faults comes in service affecting, non-service affecting or network jobs.
    Doing National Engineering Dispatch (NED) and Mobile jobs simultaneously.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with team, fostering a positive work environment and helping teammates for any assistance.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of process to fulfill Operation Level Agreement.

Key Account Manager

Oyo
03.2017 - 03.2020
  • Handling B2B Travel Agent, Corporate Accounts & providing them end to end services.
  • Onboarding new accounts, maintaining existing accounts and lead generation.
  • Selling hotels, holiday packages and understanding client requirements, fulfilling there requirements.
  • Building long-term relationships with new accounts and maintaining strong relationships with existing customers.
  • Strengthened Agents relationships through regular communication and effective problem solving.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Maintained the demand and supply of the hotels. Negotiation with the property managers.
  • Delivered exceptional customer service by resolving client concerns quickly and efficiently.


Travel-consultant

Goibibo
10.2015 - 12.2016
  • Handling Inbound call from Guest regarding their hotel stay, holiday packages or flights.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Responsible for giving proper resolution to customer regarding their stay in hotel cancellation, amendments and service issue etc at the hotel.
  • Providing them resolution and make them happy Guest and frequent user of company.
  • Attending daily, weekly and monthly targets specified by the process.
  • Supporting customers by emailing Review and sign off on requirements, process flows.


Education

GED -

Punjab Technical University
Punjab
2014

Skills

  • Confident and Going Extra Mile
  • Customer Relations
  • Team motivation
  • The Ability to Work Under Pressure

Interest

Travelling

Reading Books
Interacting with New People

Timeline

Assistant Manager

Vodafone
10.2021 - Current

Key Account Manager

Oyo
03.2017 - 03.2020

Travel-consultant

Goibibo
10.2015 - 12.2016

GED -

Punjab Technical University

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Shyam Singh