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SHYAM SUNDAR C
Senior Network Administrator
Chengalpattu,TN
Summary
With over 10 years and 6 months of IT experience, seeking a Senior Network Data and Security role to establish a strong presence in the corporate world. Goal is to contribute enthusiastically as part of a team to achieve the organization's objectives through dedication and hard work. Looking for a workspace that allows constant professional growth, utilizing skills and abilities to fully dedicate and gain valuable experience in the field, ultimately reaching full potential and increasing organizational productivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Assistant Consultant
Tata Consultancy Services
06.2019 - Current
- Working in Shared network project supporting Client Network environment of US Retail Customers.
- Supporting day to day operations for the client requirement by managing Routers, Switches, Load balancers, Firewalls and Wireless devices
- Creating and troubleshooting site to site VPN tunnel
- Analyzing Network Tickets and Engaging Network Team for quicker Resolution
- Handling 80% of change Tickets
- To troubleshoot the various last miles, which involve Broadband, Internet, MPLS
- To troubleshoot the latency issues faced by the customers and providing best path in reaching their destinations across the world
- Configuring and replacing the faulty devices
- Upgrading Firmware for various devices to keep vulnerable free environment
- Renewing License/Certificates
- Handling the team of 6-7 members as a acting team lead
- Being a direct point of contact for Client and Managers with respective to offshore team for Network domain.
Network Administrator
Wipro Ltd
07.2016 - 05.2019
- Supporting all the issues via Tool named Service Now (Alerts, User Raised, Tasks, Change)
- Responsible in providing the Network support for the Client who are all over the region (Japan, EMEAR and US)
- Supporting on multiple Network devices like Infoblox, Switches, Routers, Access Points, WLC, Prime, F5 Load balancers, Riverbed, Monitoring tools (HPNNMI, HPNA, HPBSM and SolarWinds)
- Response & closure of tickets within committed SLA
- Handling multiple project works (WPRs and U3D)
- Pulling out the reports to management about the Status of all network devices like CPU-Utilization, Memory-Utilization and Backup status of all Network devices in Monitoring
- Doing Changes in the Environment and completed ITIL – Change Management Process and Documentation
- Following up with Vendors like CISCO, F5, Riverbed, Infoblox, and ISPs
- Sharing the knowledge to Lower cadets and New joiners in our team
Senior Support Engineer
CSS Corp (Movate)
09.2015 - 01.2016
- Providing a single point of contact for customers to receive support and purchasing the Parallels (Desktop Virtualization Application) over phone, chat and E-mail
- This includes installing, diagnosing, repairing, purchasing and upgrading versions and performance
- To remain as basic point of contact for customers with queries, complaints and feedback’s, requests etc
- Ensuring timely and professional responses to all complaints, requests and queries received
- Research and compilation of answers for informational requests from customers
- Efficient dealing of complaints to completion and enabling satisfaction of customer
- Rendering useful administrative support to other members of the customer care team
Technical Support Engineer
Nebula Computers (Closed)
09.2013 - 07.2015
- Responsible for providing OS, application support, hardware and software installation and troubleshooting
- Enabling Nortel & Cisco switch port, VLAN in the L2 switch for the entire network
- Installation and implementing LAN network, troubleshooting network issues
- Creating and Managing user Accounts as per requirements in the domain and local account
- Microsoft Outlook configuration and trouble shooting
- Response & closure of calls within committed norms, reducing repetitive calls
- Installation of Local and Network printers
- Desktop Security, Antivirus Management and Support Installation of VPN Services and troubleshooting
- Mounting CISCO Routers, firewall in rack
- Providing console of network devices to the network team and Cabling the Data Center
Education
Master of Computer Applications -
07.2010 - 05.2013
- Completed MCA with 7.78 CGPA in Sri Sairam Engineering College, Chennai affiliated with Anna University, 2010-2013 Batch.
- 7.78 GPA/CGPA
B.Sc - Computer Science
07.2007 - 05.2010
- Completed B.Sc. Computer Science with 58.86% in SRM Arts and Science College, Chennai affiliated with University of Madras, 2007-2010 Batch.
- Final Grade: 58.86%
Skills
Cisco Router/Switches/Wireless/Meraki/ASA/FMC/FTD/Prime/ISE
Certification
CCNA - Routing and Switching, CSCO12928570
Disclaimer
I hereby declare that the above-mentioned particulars are true to the best of my knowledge.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
First person shooting games
Timeline
Assistant Consultant - Tata Consultancy Services
06.2019 - Current
Network Administrator - Wipro Ltd
07.2016 - 05.2019
Senior Support Engineer - CSS Corp (Movate)
09.2015 - 01.2016
Technical Support Engineer - Nebula Computers (Closed)
09.2013 - 07.2015
Sri Sairam Engineering College - Master of Computer Applications,
07.2010 - 05.2013
SRM Arts And Science College - B.Sc, Computer Science
07.2007 - 05.2010
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