Shyam Sunil
Program Management
Bengaluru
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments, with an ability to handle multiple projects simultaneously with a high degree of accuracy.
Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Highly committed with hardworking mentality to maintain quality of services and products. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Senior Program Manager
Jio Platforms Limited
Bengaluru
02.2022 - Current
- Roles and responsibilities as a program manager at F&L – Ajio Business Storefront team (Alias B2B Storefront)
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Ensure tasks and change requests are prioritized, tracked, and communicated in a consistent and effective manner to ensure the alignment of project deliverables with stakeholder expectations
- Monitor and track the progress of the projects utilizing relevant metrics and report on project status and issues in a structured way to executive team
- Track and facilitate project issue resolution
Program Manager
Allegis Services India Pvt. Ltd
Bengaluru
07.2021 - 02.2022
- Boost is a program set of several initiatives across business services and revenue teams which aims to solve problems across various areas which were either affecting employee productivity or a brand issue
- Conducted regular technical meetings and program briefings for stake holders
- Mentored technical team of 28 & business analysts in achievement of program development and delivery objectives
- Used Confluence & Jira to strategically design, execute and communicate program and project management
- Standardized processes evaluated programs and conducted performance reviews with eye toward continuous improvement for organization
- Collaborated with internal - Finance, IB, OB and other teams to streamline processes and improve profit margins
- Conducted regular technical meetings and program briefings for leadership team
- Mentored 30 Engineer's & BA in achievement of program development and delivery objectives
- Met with project stakeholders on regular basis to assess progress and make adjustments.
Program Manager
Tekvity Private Limited
Bengaluru
09.2019 - 12.2020
- Project's: 24 Hour fitness and Shopper Crux
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints
- Worked with customer service representatives to handle escalated customer issues
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity
- Interacted with customers and clients to identify business needs and requirements.
- Identified program obstacles and communicated possible impacts to team.
- Supervised 14 co-workers
- Trained, motivated and guided on-boarding members
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues
- Managed team workload to reach targets for specific tasks
- Handled day-to-day office operations and resolved any conflicts
- Project: Shopper Crux
- Collaborated with various functional teams to assess program capabilities, features and testing demands
- Supported product managers and development teams across all phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment
- Proposed development and testing improvements to positively impact usability, function and performance
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
OPERATIONS HEAD
NineMaps Solutions Pvt. Ltd
Bengaluru
08.2016 - 08.2019
- Enabled smoother functioning of resources by centralizing the communication between various teams and heads
- Ensured that teams work seamlessly towards business goals and meets timelines
- Dealt with customer service issues related to product
- Developed new process for employee evaluation which resulted in marked performance improvements
- Produced ad hoc reports and documents for senior team members.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Boosted customer satisfaction ratings by resolving issues quickly and effectively.
- Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
- Strengthened product branding initiatives by coordinating marketing strategies to optimize outreach.
- Mentored employees and offered constructive feedback for performance improvement.
MANAGER - OPERATIONS & PRODUCT LEAD
Abhriya Pte Ltd
Bengaluru
11.2015 - 08.2016
- Optimized user experience by analyzing metrics
- Involved in UI/UX flow design of 6degrees app
- Significant role in defining product
- Contributed in Growth hacking aspects of 6degrees application
- Involved in defining Notification messages and email engagement mechanisms to engage users
- Managed Play store review, rating and user engagement
- Release Management with Mobile OEM (Lava Mobiles) and Android play store
- Organized team outings and other related tasks in given budget.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
OPERATIONS MANAGER
Snapbizz Cloudtech Pvt Ltd
Bengaluru
12.2014 - 11.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Arranged training sessions to operational team, business development
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed and monitored teams - Operations, Sales & Marketing, QA & Dev, with hands-on functional testing, regression testing, flow testing, performance testing and compatibility testing, memory testing on Android platform.
SOFTWARE ENGINEER
VIT Infotech Pvt Ltd
Bengaluru
05.2012 - 11.2014
- Project: ecKnowledge
- Hands-on regression testing, smoke and sanity testing of a data integration tool
- Involved in direct live migration of content and data from File system to SharePoint & between other data sources
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Involved in pre-migration analysis of data between sources
- Part of client conference for updates
- Project: SLED Host Utility and Diagnostic tools
- Prepared test case document executed and reported issues.
- Conducted regression testing and submitted observations to development team.
Manager - Business Operations
Financial Institutions
Bengaluru
01.2001 - 01.2012
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Collaborated with senior leaders to develop and launch shows and store events.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Recruited, hired, mentored and trained sales staff on business procedures, policies, duties and customer care methods.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
Education
Industrial & Production Engineering -
Sri Jayachamarajendra College of Engineering
Mysuru 09.1996 - 09.2000
Intermediate - Science
S.D.G.S College
Hindupur, Andhra Pradesh 06.1994 - 05.1996
SSC -
CVEM High School
Hindupur, Andhra Pradesh 06.1993 - 05.1994
Skills
Project coordination
Timeline
Senior Program Manager
Jio Platforms Limited
02.2022 - Current
Program Manager
Allegis Services India Pvt. Ltd
07.2021 - 02.2022
Program Manager
Tekvity Private Limited
09.2019 - 12.2020
OPERATIONS HEAD
NineMaps Solutions Pvt. Ltd
08.2016 - 08.2019
MANAGER - OPERATIONS & PRODUCT LEAD
Abhriya Pte Ltd
11.2015 - 08.2016
OPERATIONS MANAGER
Snapbizz Cloudtech Pvt Ltd
12.2014 - 11.2015
SOFTWARE ENGINEER
VIT Infotech Pvt Ltd
05.2012 - 11.2014
Manager - Business Operations
Financial Institutions
01.2001 - 01.2012
Industrial & Production Engineering -
Sri Jayachamarajendra College of Engineering
09.1996 - 09.2000
Intermediate - Science
S.D.G.S College
06.1994 - 05.1996
SSC -
CVEM High School
06.1993 - 05.1994
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