Shyamala Bharathi

- Led a seven-member team internally in production support operations, ensuring system uptime through proactive monitoring and issue resolution.

- Collaborated with the DBA team to automate a manual payment processing checklist, saving approximately 7,300 minutes per year in effort.

- Monitored critical systems using Grafana, Icinga, AppDynamics, Control-M, and Supervisor-D; provided patch clearance, and system health updates.

- Took ownership of P1/P2 incidents, executed rapid triaging and RCA, and ensured zero business impact during on-call rotations.

- Maintained documentation, tracked anomalies (e.g., UPS, NetBotz), and coordinated SNMP configurations with vendors and clients.

- Reduced incident noise by effectively managing parent-child incident tagging to group false alerts.

- Wrote PowerShell scripts for basic infrastructure management tasks, and participated in daily Scrum to report and plan workloads.

- Supported the successful go-live of the Carlyle project, actively participating in initial planning and deployment coordination.

• Participated in on-the-job training, working closely with supervisors and coworkers.
• Developed a sample full-stack web application using Java (Maven) for business logic, and RESTful APIs for backend communication.
• Designed interactive UI screens using Angular, integrated with backend services for real-time data flow.
• Implemented unit testing with JUnit and JMock, API testing with REST Assured, and used Jira and Trello for task tracking and team collaboration.